Summary
Overview
Work History
Education
Skills
Timeline
Server

Dawn Stockford

BRADENTON,FL

Summary

Dynamic Assistant Manager with a proven track record at Mels Diner, enhancing customer satisfaction and streamlining operations. Excelled in high-volume dining environments, demonstrating exceptional customer service and cash handling abilities. Fostered team collaboration, significantly improving service quality and operational efficiency. Achieved notable guest engagement through professional demeanor and hospitality expertise.

Overview

22
22
years of professional experience

Work History

Server

Rod and Reel Pier
10.2017 - 10.2024
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

SERVER

City Pier
02.2008 - 09.2017
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Assistant Manager

Mels Diner
07.2002 - 02.2008
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Education

Master of Science - Dental Assisting

Manatee Technical College
Bradenton, FL
06-1991

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining

Timeline

Server

Rod and Reel Pier
10.2017 - 10.2024

SERVER

City Pier
02.2008 - 09.2017

Assistant Manager

Mels Diner
07.2002 - 02.2008

Master of Science - Dental Assisting

Manatee Technical College

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Dawn Stockford