Dawn Storey
Fargo,ND
Summary
Dynamic customer service professional with extensive experience at Amazon, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and tailored solutions, contributing to increased loyalty. Skilled in order processing and maintaining detailed records, ensuring efficient service delivery and operational excellence.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
Swanson Health Products
- Assisted customers in resolving inquiries, ensuring timely and accurate responses.
- Demonstrated product knowledge to enhance customer satisfaction and support sales efforts.
- Processed orders efficiently using company-specific software systems for inventory management.
- Maintained detailed records of customer interactions to improve service quality and follow-up procedures.
- Handled escalated customer complaints with professionalism, promoting positive resolutions and retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Cashier
Duty Free Americas Inc.
- Assisted customers in resolving inquiries, ensuring timely and accurate responses.
- Demonstrated product knowledge to enhance customer satisfaction and support sales efforts.
- Processed orders efficiently using company-specific software systems for inventory management.
- Maintained detailed records of customer interactions to improve service quality and follow-up procedures.
- Handled escalated customer complaints with professionalism, promoting positive resolutions and retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Paint Line Associate
Marvin Windows And Doors, Inc.
Fargo, ND
11.2025 - Current
Customer Service Representative
Amazon
Grand Forks, ND
02.2011 - 04.2014
- Collaborated with team members to identify process improvements that enhanced operational efficiency.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Improved resolution time with effective problem-solving for customer complaints.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
North Border School District Walhalla
Walhalla, ND05-2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Relationship building
- Problem resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
- Product knowledge
- Order processing
Timeline
Paint Line Associate
Marvin Windows And Doors, Inc.
11.2025 - Current
Customer Service Representative
Amazon
02.2011 - 04.2014
Customer Service Representative
Swanson Health Products
Customer Service Cashier
Duty Free Americas Inc.
High School Diploma -
North Border School District Walhalla