Dawn Strother
Lakewood,NY
Summary
In the 39 years of my career, I have had multiple titles including, but not limited to: Implementation Director for New York State 2008-2010, Implementation lead for 52 accounts and supported multiple contracts within 26 states and 3 countries. In the later part of my career, I assumed the roll of Customer Success Manager for New York State where I fostered successful and meaningful relationships with my customer base.
Overview
38
38
years of professional experience
Work History
Customer Service Manager
Dominion Voting Systems (previously Sequoia)
Lakewood, NY
07.2009 - 01.2025
Customer Services/Sales Liason
Sequoia Voting Systems
Jamestown, NY
07.2003 - 07.2009
Research and Development/Purchasing Agent
Sequoia Voting Systems
Jamestown, NY
10.1988 - 07.2003
Bartender
See-Zurh House
Bemus Point, NY
06.1996 - 09.2001
Executive Assistant to the Chief Executive Officer
Sequoia Voting Systems
Jamestown, NY
10.1986 - 10.1988
Education
Associate Degree - Business Administration And Management
Jamestown Business College
Jamestown, NY05-1986
Skills
- Salesforce
- Project Management
- RMA Process
- SAP
- DropBox
- Microsoft Word/Excel
- Concur
- Customer relationship management (CRM)
- Assigned work and monitored performance of project personnel
- Led team meetings to review business results and communicate new/ongoing priorities
- Face to face meetings with all customers
- Prompt resolutions of customers' inquiries
- Employee scheduling
- Participated in trade shows/conferences to stay abreast of industry trends/developments
- Strong problem-solving skills, resolving issues efficiently and effectively
REFERENCES
References available upon request.
Timeline
Customer Service Manager
Dominion Voting Systems (previously Sequoia)
07.2009 - 01.2025
Customer Services/Sales Liason
Sequoia Voting Systems
07.2003 - 07.2009
Bartender
See-Zurh House
06.1996 - 09.2001
Research and Development/Purchasing Agent
Sequoia Voting Systems
10.1988 - 07.2003
Executive Assistant to the Chief Executive Officer
Sequoia Voting Systems
10.1986 - 10.1988
Associate Degree - Business Administration And Management
Jamestown Business College
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