Tyson Nolan
Draper,UT
Summary
Experienced supervisor, customer service manager, and team lead with a demonstrated ability to effectively lead teams and accomplish organizational objectives. Proficient in overseeing day-to-day operations, managing resources, and optimizing workflow to enhance efficiency and productivity. Skilled at creating a positive work environment that fosters collaboration, motivation, and professional development. Possesses strong communication and problem-solving skills that enable effective decision-making and resolution of challenges. Committed to delivering outstanding results through strategic planning, efficient delegation, and continuous improvement efforts.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
Harmons Grocery Store
11.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
MLB Integrations & Customer Relations
StubHub
01.2023 - 02.2024
- Ensured superior customer service for MLB and StubHub ticketing systems through effective communication channels.
Team Lead
CSS Corp
03.2021 - 01.2023
- Manage and mentor a team of 15 professionals.
- Surpassed company standards with exceptional team results.
- Every week since starting my team has increased productivity well above the standards and goals of the company
- Ensured top-tier support for every customer interaction.
Inbound Customer Care and Sales Team Lead
UPS
05.2020 - 03.2021
- Processed all incoming calls related to shipment tracking across United States.
- Oversee quality control and sales training for a team of 8.
Regional Manager and Recruiter
Hunt Pest Control
04.2009 - 05.2020
- Built a dedicated, high-performing sales team of 25.
- Managed end-to-end training for sales and customer service teams.
- Executed sales strategies via direct and telecommunication channels.
- Handled queries and resolved account problems efficiently.
Logistics Specialist
England Logistics
01.2018 - 07.2018
- Supported load-filling operations for cold transport division.
Customer Care Specialist
1800 Contacts
04.2008 - 04.2009
- Provided support to clients at 1800 contacts.
- Trained and certified as a team supervisor prior to departure.
Sales Manager
PMI
06.2006 - 06.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Bachelor - Aviation Science
Utah Valley University
Provo, UT04.2013
High School - High School
Lehi High School
Lehi, UT06.2006
Skills
- Human resources
- Business Analysis
- Supervising experience
- Communication skills
- Administrative experience
- Customer support
- Conflict management
- Sales Management
- Salesforce
- Project management
- Business intelligence
- Call center management
- Recruiting
- Team Management
- Market research
- Change Management
- Computer Networking
- Employee relations
- Operations management
- Time management
- Leadership
- CRM Software
- Microsoft Office
- Property management
- Inside Sales
- Negotiation
- Management
- Customer service
- Strategic Planning
- Marketing
- Process improvement
- Business Development
Accomplishments
Led high performing teams as customer service manager and sales manager
Timeline
Customer Service Manager
Harmons Grocery Store
11.2024 - Current
MLB Integrations & Customer Relations
StubHub
01.2023 - 02.2024
Team Lead
CSS Corp
03.2021 - 01.2023
Inbound Customer Care and Sales Team Lead
UPS
05.2020 - 03.2021
Logistics Specialist
England Logistics
01.2018 - 07.2018
Regional Manager and Recruiter
Hunt Pest Control
04.2009 - 05.2020
Customer Care Specialist
1800 Contacts
04.2008 - 04.2009
Sales Manager
PMI
06.2006 - 06.2008
Bachelor - Aviation Science
Utah Valley University
High School - High School
Lehi High School
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