Julie Butterfield
Greenville
Summary
To acquire a challenging and rewarding position
Overview
28
28
years of professional experience
Work History
Customer Service Manager
Kroger
Greenville
10.2024 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Reviewed accounts for payments received or approved credit arrangements.
Housekeeper
Carter's Cleaning Service
Eaton
- Current
- Clean offices and ymca also have experience with residential cleaning
Store Manager
Dollar General
Eaton
08.2016 - 04.2022
Sales Associate
Aldi
01.2014 - 01.2016
- Cashier unloading truck stocking sales floor
Assistant Manager
Burger King
Middletown
09.2013 - 10.2014
- Hired, developed and nurtured new employees
- Developed quality relationships with Upper Management, Co-Workers and Customers
- Formulated work schedules to provide superior Customer Service to our clients
- Attended monthly sales and production meeting
- Analyzed the sales versus labor to determine the daily net sales
- Responsible for Inventory and ordering food and supplies
Assistant Manager
Taco Bell
Fairfield
06.2009 - 04.2013
- In training for General Manager position
- Hired, developed and nurtured new employees
- Developed quality relationships with Upper Management, Co-Workers and Customers
- Formulated work schedules to provide superior Customer Service to our clients
- Attended monthly sales and production meeting
- Analyzed the sales versus labor to determine the daily net sales
- Responsible for Inventory and ordering food and supplies
Production Specialist
Evenflo
Piqua
08.2004 - 02.2009
- Assembled and Inspected infant and toddler car seat
Assistant Manager of Sales
Shoebille Shoes
Greenville
04.2001 - 04.2002
- Supervised 4 employees
- Sales Manager
- Responsible for Inventory and Truck Orders
Production Specialist
Whirlpool Kitchen Aid
04.1997 - 04.2001
- Assembled Kitchen Aid Mixers
Education
Cna - Nursing
Ohio Medical Career Center
Dayton, OH01.2017
High school diploma or GED -
Business College
Skills
- Retail Management
- Assistant Manager Experience
- Store Management Experience
- Supervising Experience
- Sales Management
- Management
- Profit & Loss
- Payroll
- Recruiting
- Inventory Control
- Merchandising
- Customer service
- Restaurant experience
- Restaurant management
- Leadership
- Computer skills
- Guest services
- Assembly
- Cash Handling
- Pricing
- Food Safety
- Administrative Experience
- Loss Prevention
- Purchasing
- Human Resources
- Business Administration
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Manager
Kroger
10.2024 - Current
Store Manager
Dollar General
08.2016 - 04.2022
Sales Associate
Aldi
01.2014 - 01.2016
Assistant Manager
Burger King
09.2013 - 10.2014
Assistant Manager
Taco Bell
06.2009 - 04.2013
Production Specialist
Evenflo
08.2004 - 02.2009
Assistant Manager of Sales
Shoebille Shoes
04.2001 - 04.2002
Production Specialist
Whirlpool Kitchen Aid
04.1997 - 04.2001
Housekeeper
Carter's Cleaning Service
- Current
Cna - Nursing
Ohio Medical Career Center
High school diploma or GED -
Business College