Latoya Mitchell
Easley,SC
Summary
I currently have a team of 16 certified and trained technicians that are located in Myrtle Beach and Wilmington that i dispatch for..I am also at the highest level 4 of Power Selling Pro.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Roto Rooter Plumbing
06.2020 - Current
- Dispatching and scheduling for 16 certified and trained technicians.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Created and reviewed invoices to confirm accuracy
Master Stylist/Colorist
JCPenney Salon
01.2011 - Current
- Customer service skills
- Upbeat, positive, creative mindset
- Team player, leadership, attentive, listening skills
- Up selling on the home haircare product needs
- Learning to set a different environment to build a strong return consecutive clientele base
- Time management
- Retail
- Math
- Business management
- Diversity achievements.
Customer Service Representative
Corley Plumbing Air Electric
01.2019 - 01.2020
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
- Listen attentively to caller needs to ensure a positive customer experience
- Strive for quick positive complaint resolution; Deescalate unhappy situations
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
- Inbound & outbound calling
- Job coding.
Security Dispatcher
Priority1
01.2017 - 01.2019
- Enter, update and retrieve data from variety of computer systems
- Monitor multiple cameras
- Determine the nature and location for the calls, determine the priorities, dispatch police, fire, and ambulance as necessary
- Set a calm, positive tone.
Education
High school diploma -
High school diploma
Skills
- Customer Service
- Typing
- Sales
- Negotiation
- Salesforce
- Data Entry
- Upselling
- Sales Management
- Recruiting
- Retail Management
- Retail Math
- Business Management
- Math
- Store Management Experience
- Marketing
- Retail Sales
- Management
- Business Development
Certification
Driver's License
Hashtag
#readytowork
Timeline
Customer Service Manager
Roto Rooter Plumbing
06.2020 - Current
Customer Service Representative
Corley Plumbing Air Electric
01.2019 - 01.2020
Security Dispatcher
Priority1
01.2017 - 01.2019
Master Stylist/Colorist
JCPenney Salon
01.2011 - Current
High school diploma -
High school diploma
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