Nichole Peterson
Riverview,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Customer Service Manager
Winn-Dixie Supermarkets
2001.07 - Current
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Developed and implemented strategies to improve customer service and increase sales.
- Oversaw budget planning, strategy development, community outreach for organization.
- Welcomed customers and helped determine their needs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained stock to meet expected customer demand.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
High School Diploma -
Alonso High School
Tampa, FL05.2003
Skills
- Workflow Management
- Talent Development
- Complaint resolution
- Schedule Coordination
- Retail Staff Management
- Retail Merchandising
- Retail Management
- Controlling costs
- Order Management
Timeline
Customer Service Manager
Winn-Dixie Supermarkets
2001.07 - Current
High School Diploma -
Alonso High School
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