Denaka Fogg
Customer service manager
Raleigh,NC
Overview
21
21
years of professional experience
Work History
Customer Service Manager
Big Lots
Cary, NC
04.2024 - Current
- Price changes and mark downs
- Merchandising queue Line
- Hazardous waste and Mark out of Stock products
- Manager on Duty
- Opening and closing store
- Checking in vendors
- Sale furniture
Evening Operations Store Manager
Food Lion
Raleigh, NC
03.2022 - 12.2023
- I ran the entire store alone in the evening
- I am responsible for store operations, customers, employees, the building along with everything in it and its operations itself
- Monitoring labor, lowering shrink, filling holes, store conditions were also my responsibilities
Deli/Bakery Manager
Food Lion
Raleigh, NC
04.2018 - 02.2022
- Running the Deli/Bakery along with the assistant Deli/Bakery Manager to increase sales, instilling great customer service store wide, maintain/developing staff, assure inventory standards, communicating with the Store Manager, lowering shrink, and maintaining a clean safe workplace environment
Deli Manager
The Fresh Market
Raleigh, NC
09.2015 - 03.2018
- Running the Deli along with the Assistant Deli Manager to increase sales, instilling great customer service, maintain/develop staff, assure inventory standards, communicating with the Store manager lowering shrink, and maintaining a clean safe well conditioned store
Deli Clerk
The Fresh Market
Raleigh, NC
08.2011 - 09.2014
- My duties consisted of slicing, packaging, and labeling bulk meats and cheeses using weight and measurement food labeling
- I was also responsible for running truck items and conditioning the sales floor
- Keeping a clean work space at all times and providing great customer service is also essential
Cashier
Food Lion
Raleigh, NC
02.2004 - 05.2011
- Provided great customer service, utilizing the POS for customers, bagging groceries and cleaning
Education
High school diploma -
Wake Technical Community College
Raleigh, NC05.2006
Skills
- Pricing
- Inventory Control
- Assistant manager experience
- Retail Sales
- POS
- Cooking
- Cake Decorating
- Cleaning Experience
- Teaching
- English
- Management
- Upselling
- Customer support
- Merchandising
- Food Service
- Retail Management
- Cashiering
- Organizational Skills
- Sales
- Packaging
- Food Preparation
- Food Handling
- Store management
- Food Safety
- Cash Handling
- Sales management
- Complaint resolution
- Staffing coordination
- Training and mentoring
- Metric tracking
- Billing and filing
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Personal Information
Willing To Relocate: Wake County, NC
Timeline
Customer Service Manager
Big Lots
04.2024 - Current
Evening Operations Store Manager
Food Lion
03.2022 - 12.2023
Deli/Bakery Manager
Food Lion
04.2018 - 02.2022
Deli Manager
The Fresh Market
09.2015 - 03.2018
Deli Clerk
The Fresh Market
08.2011 - 09.2014
Cashier
Food Lion
02.2004 - 05.2011
High school diploma -
Wake Technical Community College
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