Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Sullivan

Baraboo

Summary

Dynamic professional with extensive experience as a Reservation Agent at Wilderness Resort Call Center, excelling in customer engagement and reservation software. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in upselling and cross-selling, with a strong focus on optimizing booking processes and improving overall service quality.

Overview

13
13
years of professional experience

Work History

Reservation Agent

Wilderness Resort Call Center
Baraboo, WI
05.2024 - Current
  • Managed high-volume incoming calls, providing exceptional customer service for reservations.
  • Utilized reservation software to accurately process bookings and modifications.
  • Resolved customer inquiries and complaints through effective communication and problem-solving skills.
  • Trained new team members on call center procedures and reservation systems.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Office Manager

Statz Mechanical
Rock Springs, WI
03.2013 - 08.2025
  • Coordinated office operations to enhance workflow efficiency and staff productivity.
  • Managed scheduling and logistics for meetings, optimizing time management across departments.
  • Developed and maintained filing systems, ensuring easy access to critical documents.
  • Supervised inventory management, streamlining supply orders and reducing excess stock levels.

Education

High School Diploma -

Reedsburg Area High School
Greensburg, PA
05.1993

Skills

  • Customer engagement
  • Reservation software
  • Phone etiquette
  • Typing speed
  • Telephone reservations
  • Hotel accomodations
  • Customer reservations
  • Upselling and cross selling
  • Phone and email etiquette
  • Payment processing

Timeline

Reservation Agent

Wilderness Resort Call Center
05.2024 - Current

Office Manager

Statz Mechanical
03.2013 - 08.2025

High School Diploma -

Reedsburg Area High School