Dawn Sutton
Monroeville,USA
Summary
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
11
11
years of professional experience
Work History
Sr. Disability Representative
Sedgwick Claims Management
Eden Prairie, MN
11.2021 - Current
- Applications: JURIS, SIR, TAMS
- Makes independent claim determinations, based on the information received, to approve or deny complex disability claims.
- Reviews and analyzes complex medical information to determine if the claimant is disabled as defined by the disability plan.
- Communicates clearly and timely with claimant on all aspects of claim including documentation required, required time frames, payment information, and claim status by phone, written correspondence and/or claims system.
- Resolves claims inquiries, ensuring timely and accurate responses to claimant and client concerns.
- Collaborates with internal teams to streamline claims processing and enhance service delivery.
- Maintains professional claimant relationships and provides excellent customer service.
SBT Associate
Perfection Bakeries/Aunt Millie’s
Fort Wayne, IN
06.2020 - 11.2021
- Inventory Auditing
- Processing incoming Scan Sales
- Notifying branches of possible billing errors and providing direction on how to correct
- Shrink Analyzing
- Use of SAP and SBT systems
- Extensive work using Excel Spreadsheets including V-Look ups and using Macros
Administrative Assistant
VFP Fire Systems
Fort Wayne, IN
08.2019 - 04.2020
- Performed general office duties: answering phones, routing calls and messages, greeting visitors, scanning, faxing, copying
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Assisted with Accounts Receivable
- Created and dispatched job numbers to field technicians using ASTEA
- Submitted inspection reports to the city
- Implemented office supply inventory system, reducing costs through effective management.
Administrative Specialist
Howard Bailey Financial
Fort Wayne, IN
07.2017 - 07.2019
- Filing, faxing, copying, scanning and extensive use of Microsoft Word and Excel
- Delivered exceptional service by listening to concerns, answering questions, or transferring clients to the appropriate team member
- Coordinated scheduling and logistics for client meetings and financial planning sessions.
- Delivered expert administrative support to both front and back office staff, promoting excellence in all areas of office operations
- Assisted in the preparation of financial documents and reports for internal review.
Investment Assistant
First Berne Financial Services
Berne, IN
06.2015 - 05.2017
- Answered approximately 20 incoming calls per day and scheduled appointments or transferred them to appropriate professional
- Maintained calendar to accommodate financial advisor’s schedule/work load
- Performed filing, scanning, faxing, copying, and electronic and/or paper filing
- Interacted with clients professionally by phone, email, or in person to provide information and direct to desired staff member
- Daily use of Microsoft Excel and Word
Skills
- Excellent oral and written communication
- PC literate, including Microsoft Office products
- Excellent judgment, troubleshooting, and analytical skills
- Ability to work in a team environment
- Ability to work independently
- Multi-tasking
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
Timeline
Sr. Disability Representative
Sedgwick Claims Management
11.2021 - Current
SBT Associate
Perfection Bakeries/Aunt Millie’s
06.2020 - 11.2021
Administrative Assistant
VFP Fire Systems
08.2019 - 04.2020
Administrative Specialist
Howard Bailey Financial
07.2017 - 07.2019
Investment Assistant
First Berne Financial Services
06.2015 - 05.2017