Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Sybert

Elkhart,TX

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Paraprofessional

Palestine ISD
08.2023 - Current
  • Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.

Paraprofessional

Pasadena ISD
10.2022 - 07.2023
  • Provided support during classes, group lessons, and classroom activities.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Aided teachers in coordinating extracurricular events and field trips, providing enriching experiences beyond the traditional classroom setting.

Concierge

CVS Pharmacy
12.2019 - 09.2022
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained the front desk's concierge book to provide visitors with access to relevant local information.
  • Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions.

Paraprofessional

Pasadena ISD
10.2011 - 08.2019
  • Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty.
  • Supported special needs students through one-on-one assistance, enabling them to reach their full potential in an inclusive environment.
  • Prepared instructional materials for classroom use, ensuring timely delivery of relevant resources for each lesson.

Education

High School Diploma -

South Houston High School
South Houston, TX
05-2000

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Microsoft Excel
  • Microsoft outlook
  • Scheduling
  • Appointment scheduling
  • Microsoft PowerPoint
  • Clerical support
  • Account updating
  • Multi-line phone talent

Timeline

Paraprofessional

Palestine ISD
08.2023 - Current

Paraprofessional

Pasadena ISD
10.2022 - 07.2023

Concierge

CVS Pharmacy
12.2019 - 09.2022

Paraprofessional

Pasadena ISD
10.2011 - 08.2019

High School Diploma -

South Houston High School

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Dawn Sybert