Dawn Thies
ALTAMONTE SPRINGS,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Quality Assurance Specialist
Insurance Risk Services
05.2011 - 10.2023
- Reviewed insurance inspectors reports for accuracy and any items that may have been missed by the inspector.
- Trained new employees on how to work the system, how to identify correct home exterior types, roof types, etc.
- Assisted the supervisor manage team members by doing quality reviews for others work.
- Trained a team of 6 people on intensive inspections
- Lead the High value quality team.
IT Specialist
FireFly Legal
08.2008 - 02.2011
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Streamlined help desk processes for increased efficiency and faster response times.
- Supported the roll-out of new hardware devices throughout the company by assisting in setup, installation, and user training.
- Monitored systems in operation and quickly troubleshot errors.
Education
Bachelor of Arts - Web Development
DeVry, University Tinley Park
Tinley Park06.2008
Skills
- Detail Oriented
- Team Leadership
- Quality Assurance
- Microsoft Word proficiency
- Data Entry Skills
Timeline
Quality Assurance Specialist
Insurance Risk Services
05.2011 - 10.2023
IT Specialist
FireFly Legal
08.2008 - 02.2011
Bachelor of Arts - Web Development
DeVry, University Tinley Park
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