Dawn Thompson
Austin,TX
Summary
Proven track record of enhancing operational efficiency and team collaboration, notably at GoPuff. Skilled in warehouse equipment operation and fostering professional growth, I consistently exceed performance metrics by implementing innovative processes. My adaptability and keen attention to detail have driven substantial improvements in productivity and compliance.
Overview
21
21
years of professional experience
Work History
Operations Associate Sr
GoPuff
Austin, TX
02.2021 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Followed shipping and receiving procedures for goods and materials.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
Order Fulfillment Associate
Amazon
Austin, TX
03.2019 - 12.2019
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Followed procedures at all times for personal and team safety.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
- Maintained compliance with workplace safety protocols, reducing the risk of accidents or injuries on the job.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Professional Scorer
Pearson Scoring
Austin, TX
03.2003 - 08.2018
- Promoted a collaborative work environment by sharing insights, strategies, and best practices with team members.
- Enhanced scoring accuracy by implementing standardized evaluation criteria and guidelines.
- Provided feedback on test items for potential revisions, contributing to overall content quality improvement.
- Streamlined the assessment process for quicker results through consistent application of scoring rubrics.
- Ensured accurate representation of student knowledge by applying appropriate scoring methodologies during assessments.
- Contributed to overall project success by consistently meeting or exceeding established performance benchmarks.
- Utilized advanced software tools for efficient navigation and management of digital assessment materials.
- Maintained confidential handling of sensitive information, adhering to strict data privacy policies and procedures.
- Continuously refined personal understanding of assessment standards through regular review sessions and calibration exercises.
- Maintained open communication with supervisors regarding progress updates or concerns related to scoring assignments.
- Exhibited strong attention-to-detail skills throughout the entire scoring process, minimizing errors and inconsistencies in assigned projects.
- Collaborated with fellow scorers to maintain a high level of inter-rater reliability, ensuring consistent evaluations.
- This was an annual seasonal position
Education
Teaching Certification Through A Masters Program - Education
Texas State University
San Marcos, TXBachelor Of Arts - Psychology Minoring in English
Texas Tech University
Lubbock, TX05.1993
Skills
- Customer Service
- Deadline Management
- Verbal and written communication
- Interpersonal and written communication
- Operational Efficiency
- Workload prioritization
- Warehouse equipment operation
- Professional and mature
- Supply Restocking
- Inventory Replenishment
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Active Listening
- Adaptability and Flexibility
- Organizational Skills
- Self Motivation
- Time management abilities
- Adaptability
- Professional Demeanor
Timeline
Operations Associate Sr
GoPuff
02.2021 - Current
Order Fulfillment Associate
Amazon
03.2019 - 12.2019
Professional Scorer
Pearson Scoring
03.2003 - 08.2018
Teaching Certification Through A Masters Program - Education
Texas State University
Bachelor Of Arts - Psychology Minoring in English
Texas Tech University