Dawn Tsatoke
Apache,OK
Summary
I am a dependable individual with strong time management and teamwork skills. I am committed to completing work on time and consistently exceeding expectations. I demonstrate an excellent work ethic and have a strong attendance record. I am a collaborative leader who works with colleagues to foster an engaged and empowering work culture. My strengths include diverse skills acquired through education, training, and experience, such as communication, active listening, problem-solving, leadership, computer skills, teamwork, time management, and adaptability. I have worked for two years as a Security Supervisor and one year as a Senior Security Manager with Kiowa Casino.
Overview
18
18
years of professional experience
Work History
Senior Security Manager
Kiowa Casino, Red River
06.2023 - Current
- Enhanced overall security by implementing comprehensive risk assessments and security audits.
- Managed cross-functional teams in the development of robust security plans tailored to specific projects and environments.
- Evaluated vendor proposals for new security technologies, selecting solutions that best fit organizational needs while balancing cost considerations.
- Coordinated disaster recovery plans that ensured business continuity during unforeseen events, such as natural disasters or terrorist attacks.
- Conducted thorough investigations into reported security incidents, providing detailed reports with actionable recommendations for prevention measures.
- Reviewed existing policies and procedures, making necessary adjustments to ensure compliance with industry regulations and standards.
- Improved communication between departments by establishing clear reporting lines for sharing relevant information on potential risks or threats quickly and efficiently.
- Mitigated potential liability issues by ensuring all security measures were in compliance with local, state, and federal laws.
- Fostered a culture of continuous improvement within the organization by regularly soliciting feedback from staff members on their experiences dealing with various types of incidents or challenges faced in daily operations.
- Supported executive leadership with expert advice on matters related to physical security, cyber-security, and risk mitigation strategies.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Responded swiftly to security incidents and effectively resolved security issues.
Security Supervisor
Kiowa Casino, Red River
03.2022 - 06.2023
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Responded swiftly to security incidents and effectively resolved security issues.
Security Supervisor
Kiowa Casino, Carnegie
06.2021 - 03.2022
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
- Assisted in the hiring process for new security officers by reviewing applications, conducting interviews, and providing recommendations to management.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked and verified photo identification prior to granting facility access.
- Responded quickly to incidents and assessed active situations for security concerns.
- Managed security staff rotation for position coverage on breaks.
Youth Care Worker II
Comanche County Juvenile Detention Center
12.2020 - 06.2021
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Ensured proper medication administration for individuals under my care according to doctors'' orders.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
- Provided academic support during homework hours helping students stay on track academically.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Maintained accurate case records, ensuring compliance with organizational policies and state regulations.
Associate Worker
Amazon-Fulfillment Center
08.2020 - 12.2020
- Collaborated effectively with cross-functional teams, fostering strong working relationships and promoting open communication.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Participated in regular meetings with team members to discuss production updates.
- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
- Demonstrated adaptability to changing demands by willingly taking on additional responsibilities as needed during peak periods or staff shortages.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Wrapped pallets in shrink wrap prior to loading.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Shelter Advocate
Alliance Against Family Violence
02.2019 - 10.2020
- Improved client well-being by conducting comprehensive assessments and developing individualized service plans.
- Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
- Contributed to the development of shelter policies and procedures, prioritizing client safety and wellbeing at all times.
- Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
- Facilitated conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
- Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
- Delivered friendly service and offered expert support in every interaction.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
Amazon Seasonal Warehouse Worker
Amazon-Sortation Center
11.2019 - 07.2020
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 60 pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Operated equipment while observing standard safety procedures.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
Loss Prevention Officer
1st Class Security
02.2019 - 07.2020
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Observed video surveillance systems for prompt emergency response.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
- Trained personnel on security best practices, protocols and procedures.
Receptionist & Exam Proctor
Comanche Nation Education Center
05.2016 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained compliance with test center policies, practices and procedures.
- Secured testing materials and maintained confidentiality of all details.
- Administered individual and group assessments according to testing guidelines
Youth Care Worker
Comanche County Detention Center
04.2018 - 12.2018
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
- Ensured proper medication administration for individuals under my care according to doctors'' orders.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
Director of Security & Surveillance
Golden Eagle Casino
02.2017 - 04.2017
- Established strong communication channels between departments on matters related to safety and security concerns, fostering collaboration among stakeholders.
- Constructed incident-reporting mechanisms for staff members which streamlined information flow during emergencies or crisis situations.
- Reviewed existing policies and procedures to identify areas for improvement, streamlining processes without sacrificing effectiveness or compliance standards.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Trained staff in security awareness and protocols, cultivating a culture of vigilance within the organization.
- Managed a team of security professionals, providing guidance and ensuring adherence to industry standards.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
Lead Security Officer
Golden Eagle Casino
12.2016 - 02.2017
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
- Collaborated with management to develop effective security strategies, aligning with corporate objectives and industry best practices.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked and verified photo identification prior to granting facility access.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Federal Law Enforcement Officer
Bureau Of Indian Affairs
09.2009 - 10.2016
- Testified in court proceedings, providing credible testimony that contributed to successful prosecutions.
- Developed strong relationships with community members to promote public trust in federal law enforcement agencies.
- Conducted interviews of victims, witnesses, and suspects to gather crucial information for investigations.
- Improved inter-agency communication by collaborating with local, state, and federal law enforcement partners to share information and resources.
- Prepared reports, kept investigation records, and maintained all case-related paperwork.
- Interviewed witnesses and suspects.
- Gathered evidence and served as witness in court proceedings.
- Secured search warrants to investigate scenes of crimes and collect evidence.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Collected and preserved physical evidence, photographs and laboratory submissions.
- Established credibility as a speaker by providing public awareness on Domestic Violence.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence, and questioned witnesses.
Tribal Police Officer
Comanche Nation Police Department
11.2006 - 09.2009
- Collaborated with federal agencies on cases involving tribal sovereignty or jurisdictional issues, leading to a clearer understanding of each agency''s role and responsibilities.
- Assisted in resolving disputes among community members through mediation efforts that promoted peaceful resolutions between parties involved.
- Served as a mentor for new officers joining the force, sharing knowledge and fostering professional growth within the department.
- Assisted in the development of crime prevention strategies, resulting in reduced criminal activity within the community.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Apprehended offenders and conducted interviews and interrogations.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Education
Associate of Science - Business Administration
University of Science And Arts of Oklahoma
1727 W. Alabama, Chickasha, Ok 7301504.2023
Master of Science - Homeland Security: Policy & Law
Kansas University
1450 Jayhawk Blvd., Lawrence, KS 6604505.2020
Bachelor of Science - Criminal Justice
Cameron Universtiy
2800 W. Gore Blvd., Lawton, Ok. 7300605.2018
Associate of Science - Criminal Justice
Cameron University
2800 W. Gore Blvd. Lawton, Ok 7350505.2017
Skills
- Security team management
- Incident Reports
- Safety and security procedures
- Security officer development
- Report Writing
- Asset Protection
- Microsoft Office
- Incident Investigation
- Staff Discipline
- Staff Leadership
- Crowd Control
- Microsoft Excel
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Senior Security Manager
Kiowa Casino, Red River
06.2023 - Current
Security Supervisor
Kiowa Casino, Red River
03.2022 - 06.2023
Security Supervisor
Kiowa Casino, Carnegie
06.2021 - 03.2022
Youth Care Worker II
Comanche County Juvenile Detention Center
12.2020 - 06.2021
Associate Worker
Amazon-Fulfillment Center
08.2020 - 12.2020
Amazon Seasonal Warehouse Worker
Amazon-Sortation Center
11.2019 - 07.2020
Shelter Advocate
Alliance Against Family Violence
02.2019 - 10.2020
Loss Prevention Officer
1st Class Security
02.2019 - 07.2020
Youth Care Worker
Comanche County Detention Center
04.2018 - 12.2018
Director of Security & Surveillance
Golden Eagle Casino
02.2017 - 04.2017
Lead Security Officer
Golden Eagle Casino
12.2016 - 02.2017
Receptionist & Exam Proctor
Comanche Nation Education Center
05.2016 - 01.2019
Federal Law Enforcement Officer
Bureau Of Indian Affairs
09.2009 - 10.2016
Tribal Police Officer
Comanche Nation Police Department
11.2006 - 09.2009
Associate of Science - Business Administration
University of Science And Arts of Oklahoma
Master of Science - Homeland Security: Policy & Law
Kansas University
Bachelor of Science - Criminal Justice
Cameron Universtiy
Associate of Science - Criminal Justice
Cameron University
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