Callie-Jo Butler
Burkburnett,TX
Summary
Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker who is organized and a dependable candidate that is also successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals .Committed to enhancing customer experiences while cutting overall costs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lounge Supervisor
Comanche Red River Hotel Casino
06.2022 - Current
- Trained new hires in food handling, bar presentation, mixology of drinks and safety protocols to boost knowledge and performance.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload of over 15 employees.
Department Manager
Conn's Home Plus
06.2016 - 06.2022
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Oversaw work of 10 employees at once when on sales floor and assisted employees when needed.
Correctional Officer Sergeant
Rolling Plains Regional Jail & Detention Center
03.2014 - 05.2021
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Completed daily work report sheets and delegated tasks to employees.
- Supervised 24 employees and performance of tasks and managed 465 offenders.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Self-motivated, with strong sense of personal responsibility.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
Education
Bachelor of Science - Criminal Justice
Cameron University
Lawton, OK05.2024
License - Medical Billing And Coding
Concorde Career College
Grand Prairie, TX12.2011
High School Diploma -
Granbury High School
Granbury, TX06.2010
Skills
- Policies Development
- Staff Forecasting
- Worker Training
- Customer Service
- Inventory Control
- Food Safety
- Team Collaboration
- Inmate Movement Control
- Rule Enforcement
- Microsoft Office
- Point of Sale POS Software
- Cash Handling
- Knowledge of Force Techniques
- Recordkeeping
- Conflict Resolution Proficiency
- Seize and Search Protocol
Certification
- Food Handlers Certificate - 1 year
- ABLE License - 1 year
- TABC License - 1
Timeline
Lounge Supervisor
Comanche Red River Hotel Casino
06.2022 - Current
Department Manager
Conn's Home Plus
06.2016 - 06.2022
Correctional Officer Sergeant
Rolling Plains Regional Jail & Detention Center
03.2014 - 05.2021
Bachelor of Science - Criminal Justice
Cameron University
License - Medical Billing And Coding
Concorde Career College
High School Diploma -
Granbury High School
- Food Handlers Certificate - 1 year
- ABLE License - 1 year
- TABC License - 1
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