Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Turner

chha
Philadelphia,PA

Summary

Compassionate healthcare professional with a proven track record in patient assistance and administrative tasks. Known for strong customer service and effective communication skills, dedicated to improving patient experiences and ensuring compliance with healthcare regulations.

Overview

14
14
years of professional experience

Work History

Patient Service Representative

Temple University Hospital
Philadelphia, PA
01.2025 - 02.2026
  • Managed patient scheduling and appointment confirmations to enhance operational efficiency.
  • Facilitated insurance verification processes, ensuring accurate patient billing and coverage information.
  • Assisted patients with inquiries regarding services, fostering positive patient relationships and satisfaction.
  • Coordinated communication between patients and healthcare providers, streamlining information flow.

Nursing Assistant

Bayada Hospice
Newtown, PA
06.2023 - 12.2024
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
  • Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.

Nursing Assistant

Sunrise Senior Living
Media, PA
10.2022 - 07.2024
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Implemented infection control practices to maintain a safe environment for patients.

Education

Allied Health

Kaplan Career Institute
Broomall, PA
10-2013

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Medical terminology
  • Data entry proficiency

Timeline

Patient Service Representative

Temple University Hospital
01.2025 - 02.2026

Nursing Assistant

Bayada Hospice
06.2023 - 12.2024

Nursing Assistant

Sunrise Senior Living
10.2022 - 07.2024

Allied Health

Kaplan Career Institute
Dawn Turnerchha