Dawn Vincent
Weymouth,MA
Summary
Collaborative leader and problem-solver dedicated to streamlining operations and supporting meaningful products. Organized and dependable with attention to detail to manage multiple priorities with a positive attitude.
Overview
20
20
years of professional experience
Work History
Product Operations Manager
USA Today Network, Gannett
Remote
04.2018 - 08.2023
- Collaborated with cross-functional teams across vast organization to help improve operational workflow.
- As product owner, developed product strategy and road mapping for both display and print to web solutions.
- Managed product rollouts, user training, testing and internal communications.
- Oversaw product migration for 300+ active newspaper sites from Vendors to internally developed solutions.
- Trained and guided 6 team members to maintain high productivity and performance metrics.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Senior Product Support Specialist
USA Today Network, Gannett : Formerly ThriveHive
07.2017 - 04.2018
- Managed team of 3 Product Support Specialists
- Managed vendor relationships
- Managed quality assurance for 230+ active newspaper sites
- Advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
Product Support Specialist
USA Today Network, Gannett : Formerly Propel Media
04.2015 - 07.2017
- Analyzed and applied technical information from interviews with engineers, operators and suppliers.
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
Senior Enrollment Advisor
Eastern Nazarene College
08.2012 - 12.2014
- Advised students individually and in groups on academic programs for individual interests.
- Pointed students to relevant information about academic and personal support services available on campus.
- Helped students develop organizational, time management and study skills.
- Oversaw career and job fairs to connect students with area schools and employers.
Enrollment Advisor
Eastern Nazarene College
05.2010 - 07.2012
- Provided prospective or new students with information about educational and career planning, college resources and academic programs.
- Web author for the Adult Studies webpages and Social Media channels
- Proven growth with social media audience
- Track all web activity and implement appropriate sales and recruitment strategy using Google analytics
- Prepare expense reports, monitor budget
- Coordinate meetings; organize college fairs and corporate recruitment events
- Design and ordering of supplies for office and promotional products
- Technology support for office and students.
Program Director
Jenny Craig Weight Loss Center
07.2008 - 05.2010
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Measure client retention and success for accurate inventory and revenue projections
- Provided ongoing direction and leadership for program operations.
Program Consultant
Jenny Craig Weight Loss Center
12.2004 - 07.2008
- Provided one on one customer service support through weekly consultations, with more than 120 clients
- Recruitment of former clients, cold calling, and specialized marketing campaigns to meet quotas
- Multitasking in fast pace environment with ability to make quick decisions.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
Customer Service Representative
Walt Disney Company
06.2003 - 12.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Master of Science - Management, Marketing Management Research
Eastern Nazarene College
Quincy, MA05.2010
Bachelor of Science - Business Administration, Marketing & English
Bryant University
Smithfield, RI05.2003
Skills
- Project Management
- Product Development
- Product Strategy
- Agile Methodology
- UX and UI Design
- Digital Marketing
- Staff Management
- Vendor Management
- Cost Forecasting
- Customer Service
- Account Management
- Business Development
Timeline
Product Operations Manager
USA Today Network, Gannett
04.2018 - 08.2023
Senior Product Support Specialist
USA Today Network, Gannett : Formerly ThriveHive
07.2017 - 04.2018
Product Support Specialist
USA Today Network, Gannett : Formerly Propel Media
04.2015 - 07.2017
Senior Enrollment Advisor
Eastern Nazarene College
08.2012 - 12.2014
Enrollment Advisor
Eastern Nazarene College
05.2010 - 07.2012
Program Director
Jenny Craig Weight Loss Center
07.2008 - 05.2010
Program Consultant
Jenny Craig Weight Loss Center
12.2004 - 07.2008
Customer Service Representative
Walt Disney Company
06.2003 - 12.2004
Master of Science - Management, Marketing Management Research
Eastern Nazarene College
Bachelor of Science - Business Administration, Marketing & English
Bryant University
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