Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Dawn Vitale

N. Haledon,NJ

Summary

Seeking a long term management position that will utilize my skills and years of dealership experience. Interested in working for an organization that I can assist in increasing sales volume and gross revenue. Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.

Overview

15
15
years of professional experience

Work History

Desk Manager

Garden State Honda
07.2023 - Current
  • Desk New and Preowned Deals, Appraising Trades and Wholesale,
  • Oversee Service sales Team in conjunction with showroom team.
  • Train sales staff and monitor sales production with morning meetings,
  • Responsible for 5 nightly reports sent to upper management,
  • Preparation of financial documentation and preparation for finance dept.,
  • Responsible for calling preowned leads and follow up calls/texts,
  • Manage a team and monitor CSI and Daily calls/emails, Handle Exit interviews with clients prior to departure
  • Sales Volume New and Used averaged at 300 units

Pre-Owned Desk Manager

Trinity Cadillac
01.2023 - 06.2023
  • Monitor and adapt to Market conditions and inventory purchasing accordingly,
  • Desk New and preowned deals,
  • Hitting pinnacle requirements as well as attaining gross profit,
  • Appraising and Reconditioning of all preowned vehicles,
  • Utilize Manheim, ACV, brokers and wholesalers for vehicles acquisitions,
  • Monitor online marketing and pricing with Vauto Ranking Calculations, Adopt a 32 day turn policy.
  • Training Sales staff on new and ever changing Market conditions

General Sales Manager

Beyers Bros. GMC
10.2020 - 10.2022
  • Develop New and Preowned Sales processes and strategies,
  • Buying and appraising of preowned inventory, Organized a KBB buying center with purchases of 15 to 35 vehicles a month.
  • Responsible for Marketing and Promotional Strategies as well as online presence, Ordering and Specs of Commercial and light duty Trucks,
  • Handle Financing and Billing of Deals, Increased PPU from 900 to $7000 a vehicle.
  • Increased volume to hit SFE requirements .

General Sales Manager

Central Ave Nissan
11.2016 - 12.2019
  • Develop sales strategies to maximize revenue generation, Increased PPU revenue from $1100 to $3400 a copy on preowned vehicles,
  • Wrote sales slips and sales contracts, Monitored customer preferences to determine focus of sales efforts,
  • Created and directed sales team training and development programs,
  • Purchasing and Reconditioning of Preowned certified inventory, Responsible for overseeing service R.O.s and keeping costs minimized, Responsible for appraising and sales of wholesales while maintaining profits,
  • Overseeing 3 business managers
  • To ensure the maximum gross revenue results, Responsible for daily meetings and KPI achievement,
  • Marketing vehicle pricing on Vauto, cargurus, etc., Responsible for monitoring New vehicle inventory and lease programs,
  • Responsible for 2 sales managers and their efficiency and time management, Developed strategies for accomplishing factory new car goals and growth
  • Averaged 250 to 350 New and Used vehicles per month

Preowned Sales Manager

Paragon Honda
06.2015 - 12.2016
  • Responsible for Training and Management of Sales Team,
  • Desk deals and Close customers,
  • Trade appraisals and wholesale figures, Marketing vehicles on Vauto, Car Gurus, etc.,
  • Back up to GSM regarding day to day activities, Cost out deals and create revenue spreadsheets, Handle Appraisals and Monitor Collision shop activity, Comply with company policy and procedures
  • Averaged used sales of 250 to 350 monthly

General Sales Manager/Finance Manager

NYC Harley Davidson
08.2011 - 06.2015
  • Sales and Finance Manager of two locations consecutively,
  • Responsible for training and managing sales staff,
  • Appraising and auction purchasing of pre-owned inventory,
  • Remained in the top 15% of HD finance managers product sales,
  • Maintained Gold Level Award status regarding customer satisfaction, Responsible for daily monthly and quarterly profit reports,
  • Maintained a $4200-$4500 PPU average during entire employment
  • Hit several company record breaking months for volume and revenue.

Finance Manager

Toyota Universe
01.2009 - 05.2011
  • Extensive understanding of credit and financing issues,
  • Ability to access every deal to increase profits and sales, V
  • ery good administrative skills and maintain clean paperwork,
  • Maintained a strong relationship with banks and vendors,
  • Great work relationship with GSM, GM, and accounting office, Responsible for NY DMV paperwork and compliance, Maintained a $2200 and above PPU average
  • maintained an above average CSI

Education

Associate of Science - Business

Lynn University
Boca Raton, FL

Skills

  • Sales Team Training and Management
  • Negotiating and Closing the deal
  • Prospecting and Cold Calling
  • Problem-Solving
  • Customer service expertise
  • Team building and supervision
  • Staff Management
  • Oral and written communications
  • Team Training
  • Conflict Management
  • Sales and Upselling

Additional Information

Experience Utilizing: Vauto, AXX, Word, Excel, Dealertrack, VinSolutions, ADP, Reynolds,Eleads,Talon,Star,ansd MenuTrack.

Timeline

Desk Manager

Garden State Honda
07.2023 - Current

Pre-Owned Desk Manager

Trinity Cadillac
01.2023 - 06.2023

General Sales Manager

Beyers Bros. GMC
10.2020 - 10.2022

General Sales Manager

Central Ave Nissan
11.2016 - 12.2019

Preowned Sales Manager

Paragon Honda
06.2015 - 12.2016

General Sales Manager/Finance Manager

NYC Harley Davidson
08.2011 - 06.2015

Finance Manager

Toyota Universe
01.2009 - 05.2011

Associate of Science - Business

Lynn University

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Dawn Vitale