Dawn Wallenfang
Oshkosh
Summary
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills and willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
A&W
07.2024 - Current
- Trained new employees, communicated expectations, and directed workflows to improve performance.
- Cultivated safe and welcoming environment for guests and staff by monitoring and enforcing health and sanitation requirements.
- Performed or delegated tasks in alignment with checklists.
- Accessed financial information and completed weekly sales and labor reports to inform management.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Assistant Machine Operator
Amcor
04.2024 - 07.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Set up and ran machinery to produce products for industrial needs.
Veterinary Receptionist
Blue Pearl Pet Hospital
11.2022 - 02.2024
- Handled all face-to-face guest interactions and telephone calls for busy veterinary practice
- Kept updated knowledge of medical terminology to best classify procedures, understand physician notes, and answer patient/client questions
- Managed medical records, charts, and reports for patients and clients
- Distributed mail, messages, and faxes to proper teams and departments
- Balanced drawers and managed petty cash usage
- Reviewed and correctly recorded receipts of patient/client payments.
Video Repair Representative
Spectrum
07.2021 - 10.2022
- Engaged with customers to understand needs, resolve issues, and answer product questions
- Referred customers to appropriate departments or personnel to swiftly resolve issues
- Remained calm, composed, and polite to de-escalate aggressive customer behavior
- Provided key information to supervisors regarding customer issues or complaints
- Managed time by prioritizing workload and juggling multiple tasks simultaneously
- Updated customer accounts with current personal and purchasing information
- Met daily service quality and performance goals
- Upsold and cross-sold add-on purchases to increase company profits
- Completed opening and closing duties utilizing appropriate checklists.
Shift Supervisor
Taco Bell
08.2019 - 07.2021
- Built and maintained positive relationships with supervisors, co-workers, and guests
- Managed operations during shift, while monitoring activities of employees and customers
- Delegated tasks, communicated expectations, and directed workflows to improve performance.
Shift Supervisor
A&W
03.2018 - 08.2019
- Delegated tasks, communicated expectations, and directed workflows to improve performance
- Cultivated safe and welcoming environment for guests and staff by monitoring and enforcing health and sanitation requirements
- Performed or delegated opening and closing tasks in alignment with checklists
- Accessed financial information and completed weekly sales and labor reports to inform management.
Crew Member
Taco Bell
04.2016 - 03.2018
- Managed operations during shift, while monitoring activities of employees and customers
- Delegated tasks, communicated expectations, and directed workflows to improve performance
- Cultivated safe and welcoming environment for guests and staff by monitoring and enforcing health and sanitation requirements
- Performed or delegated opening and closing tasks in alignment with checklists
- Accessed financial information and completed weekly sales and labor reports to inform management.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA03.2020
Skills
- Strong Work Ethic
- Good Communication
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Computer Skills
- Safety Compliance
- Quality Assurance
- Time Management
- Multitasking and Organization
Timeline
Shift Supervisor
A&W
07.2024 - Current
Assistant Machine Operator
Amcor
04.2024 - 07.2024
Veterinary Receptionist
Blue Pearl Pet Hospital
11.2022 - 02.2024
Video Repair Representative
Spectrum
07.2021 - 10.2022
Shift Supervisor
Taco Bell
08.2019 - 07.2021
Shift Supervisor
A&W
03.2018 - 08.2019
Crew Member
Taco Bell
04.2016 - 03.2018
High School Diploma -
Penn Foster Career School
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