Dawn Ward
Stephens City,VA
Summary
Experienced professional skilled in clerical support and team leadership. Expertise in scheduling and organizing workplace operations to maximize efficiency. Dedicated to delivering excellent customer service and meeting workplace demands. Committed to punctuality and professionalism.
Overview
16
16
years of professional experience
Work History
Domestic Manager
Ward/Lajoie Household
Stephens City, VA
02.2010 - Current
- Provided guidance and support to special needs child on personal and social situations..
- Managed household budgets and resources efficiently, ensuring optimal expense control.
- Coordinated with medical professionals for timely service delivery to special needs child.
Assistant Manager
The Quirky Closet, LLC
Winchester, VA
09.2022 - 08.2025
- Interviewed prospective employees, offering insights to HR for informed hiring decisions.
- Resolved complex customer inquiries and complaints, ensuring customer satisfaction.
- Guided new employees through company programs, enhancing their knowledge and skills.
Office Manager/Compliance Officer
Haines Security, LLC
Stephens City, VA
01.2017 - 12.2023
- Reconciled bank statements and maintained accurate financial records for the office.
- Ensured compliance with applicable laws regarding employment practices.
- Administered payroll and maintained proper documentation of employee personnel.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA05-2027
Associate of Applied Science - Liberal Arts
Lord Fairfax Community College
Middletown, VA05-1997
Skills
- Retail operations management
- Workplace safety compliance
- Customer relationship management (CRM)
- Employee training
- Team collaboration
- Scheduling and Organization
- Verbal and written communication
Additional Experience
- Leesburg Dental, 4/2005 - 4/2008. Office Administrator
- Simplexgrinnell, 6/2000 - 3/2005. Building Systems Administrative Assistant
- Winchester Anesthesiology, 1997-2000. Accounts Receivable
- Winchester Surgical, 1995 - 1997. Scheduling Secretary/Floater
Timeline
Assistant Manager
The Quirky Closet, LLC
09.2022 - 08.2025
Office Manager/Compliance Officer
Haines Security, LLC
01.2017 - 12.2023
Domestic Manager
Ward/Lajoie Household
02.2010 - Current
Bachelor of Science - Psychology
Liberty University
Associate of Applied Science - Liberal Arts
Lord Fairfax Community College