Dawn Ward
Server
Fernandina Beach
Summary
Dynamic manager with a proven track record at Dollar General, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and conflict resolution, fostering a positive work environment. Skilled in budget control and relationship building, driving customer satisfaction and loyalty while implementing innovative solutions for continuous improvement.
Overview
2001
2001
years of professional experience
Work History
Manager
Dollar General
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
General Manager
Tony's Italian Restaurant & Pizzeria
09.1994 - 06.2000
- Maintained sanitary dining environments through regular cleaning and organization.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Server Manager
Kabuki Japanese Steakhouse
09.1992 - 07.1998
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
Server
Emerald Princess Cruise
03.1990 - 09.1992
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma - Florida State Certified Food Manager
Fernandina Beach High School
Fernandina Beach, FL05.1987
Skills
Customer Service
Timeline
General Manager
Tony's Italian Restaurant & Pizzeria
09.1994 - 06.2000
Server Manager
Kabuki Japanese Steakhouse
09.1992 - 07.1998
Server
Emerald Princess Cruise
03.1990 - 09.1992
Manager
Dollar General
High School Diploma - Florida State Certified Food Manager
Fernandina Beach High School