Dawn Warren
Registered Medical Assistant
Petersburg,VA
Summary
- Conscientious Healthcare professional offering over 8 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Unit Secretary, Acute Care Surgery
VCU Health System
Richmond, VA
10.2021 - Current
- Enhanced office productivity by handling high volume of callers per day.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained supplies of tubes, needles, syringes, alcohol and labels.
- Maintained current and accurate medical records for patients.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Registered Medical Assistant
Southside Pediatric Center
Petersburg, VA
05.2015 - 09.2021
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared and administered medications to alleviate patient symptoms.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Monitored test accuracy using quality controls.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Maintained detailed records of test results by entering data and patient information into computer.
Home Health Care
Several Elderly Homebound Patients
Colonial Heights, VA
02.2011 - 05.2015
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Registered Medical Assistant (Clinicals)
Virginia Endocrinology
Midlothian, VA
03.2015 - 04.2015
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Registered Medical Assistant (Clinicals)
Colonial Heights Pediatrics
Colonial Heights, VA
02.2015 - 04.2015
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Prepared lab specimens for diagnostic evaluation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
Associate of Applied Science - Medical Assisting
Centura College
Midlothian, VA 07.2014 - 05.2015
Skills
EMR / EHR
Medical office administration
Incoming call reception
Patient data confidentiality
Nursing station operations
Insurance claims
Lab test documentation
Medical billing knowledge
Medical transcription
Payment collection
Medical Records Management
Unit secretary training
Medical billing and coding
Account management
Appointment Scheduling
Inpatient care
Patient records maintenance
Administer vaccinations
Vitals
Timeline
Unit Secretary, Acute Care Surgery
VCU Health System
10.2021 - Current
Registered Medical Assistant
Southside Pediatric Center
05.2015 - 09.2021
Registered Medical Assistant (Clinicals)
Virginia Endocrinology
03.2015 - 04.2015
Registered Medical Assistant (Clinicals)
Colonial Heights Pediatrics
02.2015 - 04.2015
Associate of Applied Science - Medical Assisting
Centura College
07.2014 - 05.2015
Home Health Care
Several Elderly Homebound Patients
02.2011 - 05.2015