Dawn Wells
Bedford,VA
Summary
Seasoned Education Specialist familiar with using a wide range of methods to deliver effective learning experiences to adult learners. Focused on developing individual potential and cultivating learning-focused atmosphere for student success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
HR Education Specialist II
Carilion Clinic
Roanoke, VA
04.2021 - Current
- Supports training initiatives for non-clinical areas including registration, claims management, and referrals authorizations.
- Supports training initiatives for leadership areas including UKG timekeeping and leadership request portals.
- Develops non-clinical education materials to align with federal, state, and company regulations.
- Serves as a technical writing advisor and Robohelp publisher for online help resources.
RCM Education Analyst Lead
Carilion Clinic
Roanoke, VA
11.2017 - 04.2021
- Lead a team of education analysts to provide training and development to assigned hospital clientele.
- Monitored and managed training materials for all hospital non-clinical education classes for managers and team.
- Served on various Steering Committees to standardize education across the organization.
RCM Education Analyst
Carilion Clinic
Roanoke, VA
04.2013 - 11.2017
- Provided organizational financial goal alignment, project management, frontline monitoring, and decision support for various Revenue Cycle departments.
- Supported training initiatives for approximately 180 frontline hospital staff.
Patient Access Representative
Carilion Clinic
Roanoke, VA
04.2010 - 04.2013
- Researched, analyzed, and calculated patient information discrepancies while maintaining federal and state regulations.
- Calculated and explained price estimates and financial obligations to patients.
Server
Applebees
Roanoke, VA
03.2008 - 01.2009
- Trained and mentored new hires.
- Provided service excellence to patrons.
Cashier
Dollar Tree
Bedford, VA
06.2004 - 05.2005
- Performed customer relations and inventory control.
- Managed revenue cycle through a POS machine.
IT
US Navy
06.2000 - 06.2003
- Managed anti-virus servers and assessed risk and information security measures.
- Developed departmental training.
- Performed quality control checks to ensure regulatory compliance and appropriate efficiency use of technology equipment.
Education
Bachelor of Science - Business Administration-Leadership
Liberty University
Lynchburg05-2018
Skills
- Leadership Trained
- Performance consulting
- Training Initiatives
- Project management
- New Hire Training
Certification
- Epic Grand Central and Prelude certified
- Epic Hospital Reporting certified
Timeline
HR Education Specialist II
Carilion Clinic
04.2021 - Current
RCM Education Analyst Lead
Carilion Clinic
11.2017 - 04.2021
RCM Education Analyst
Carilion Clinic
04.2013 - 11.2017
Patient Access Representative
Carilion Clinic
04.2010 - 04.2013
Server
Applebees
03.2008 - 01.2009
Cashier
Dollar Tree
06.2004 - 05.2005
IT
US Navy
06.2000 - 06.2003
Bachelor of Science - Business Administration-Leadership
Liberty University