Dawn White
Rochester,Minnesota
Summary
Meticulous Land Records Tech with 20-year history processing real estate records requests while delivering highest quality customer service. Builds rapport with staff and customers to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures in regard to HIPAA and state mandated regulations.
Overview
24
24
years of professional experience
Work History
Land Records Tech
Olmsted County
02.2004 - Current
- Reviewed recordable real estate incomplete or inaccurate information.
- Maintaining recordable document records for compliance with state statues and mandates. Inputting document data in counties searchable data base with accuracy and complexity.
- Kept accurate log of requests for document information and records.
- Processed document requests from outside providers according to facility, state, and federal law.
- Utilize and maintain large and complex, multiple transactions depository batches.
Ticket Sales Associate
Rochester Grizzlies Hockey
08.1999 - Current
- Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution.
- Sold tickets to hockey game at ticket counter and by online ticketing systems.
- Stock ticket sales counter
- Resolved complex guest issues and escalated unresolved problems to management to promote good customer relations.
- Served customers with knowledgeable, friendly support at every level of organization.
- Greeted customers and offered assistance.
- Built relationships with customers and community to promote long term business growth.
- I Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Sold tickets to concerts, plays and other performances at ticket counter and by online ticketing systems
Education
No Degree -
Minnesota State University - Mankato
Mankato, MN- Cosmetology Education
Cosmetology Learning Center
Mankato, MN1983
High School Diploma -
Redwood Valley Senior High School
Redwood Falls, MN05.1982
Skills
- Electronic Filing System Organization
- Client Relations
- Records Management
- Proficient with 10 Key
- Informational Releases
- Accounts Payable and Accounts Receivable
- Departmental Cross-Coverage
- Information Assistance
- Professional Relationships
- Property Records Safeguarding(Safe at Home, DD214 and other private data)
- Telephone Management
- Call Transfers
- Administrative Duties
- Verbal and Written Communication
- Workflow Processes
- Statistical Data
- Client Satisfaction
- Filing Procedures
- Record Retention Guidelines
- Records Accuracy
- Customer Service
- Prepare Reports
- Release of Information Paperwork
- Document Scanning
- Customer and Government Center Inquiries
- High-Volume Environments
- Payment Collection
- Process Forms
- Past Due Account Management
- Online Systems
- Data Entry
- Clerical Support
- Scanning and Imaging Software
- Data Communications
Timeline
Land Records Tech
Olmsted County
02.2004 - Current
Ticket Sales Associate
Rochester Grizzlies Hockey
08.1999 - Current
No Degree -
Minnesota State University - Mankato
- Cosmetology Education
Cosmetology Learning Center
High School Diploma -
Redwood Valley Senior High School