Dawn Williams
Lansing,IL
Summary
Seasoned caregiver and medical billing manager with a proven track record of compassionate care and exceptional service, notably at Dr. Migdonia M. Delos Santos, MD. Expert in daily living assistance and medical billing processes, demonstrating dependable responsibility and first aid proficiency. Achieved significant family educational successes, showcasing outstanding organizational and multitasking skills. Respected professional with the know-how to check and oversee schedules and keep tabs on man hours. Confident Dispatch Supervisor with meticulous recordkeeping and mentoring skills. Meticulous Dispatch Supervisor monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills.
Overview
31
31
years of professional experience
Work History
Dispatch Supervisor
DSW Delivery Service Inc
02.2024 - Current
- Supervised team of employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
Caregiver
Self-Employed
12.2021 - 01.2024
- Provide daily care and support for my father, diagnosed with Alzheimer's, ensuring his safety, comfort, and well-being
- Managing medications in accordance with physician orders, ensuring accurate dosage and timing
- Transport to doctor's office and essential errands
- Offer emotional support and maintain a safe and nurturing environment
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Medical Billing and Front Office Manager
Dr. Migdonia M. Delos Santos, MD
10.2010 - 12.2021
- Managed medical billing processes including claims submission, payment posting, and insurance follow-ups
- Handled patient scheduling, maintained medical records, and ensured compliance with healthcare regulations
- Procured office supplies, welcomed patients, and maintained a clean and organized medical office
Homemaker
Self-Employed
03.1994 - 10.2010
- Managed a household of six children, balancing various responsibilities including budgeting, scheduling, and educational support
- Developed strong organizational, multitasking, and time management skills
- Provided a nurturing and supportive environment for my family
- Five of my children are now adults and have achieved high levels of education
- My daughter is an Emmy Award winner, and two of my sons were Division 1 college football student-athletes on full scholarships
- My youngest is in high school and has been inducted into the National Honor Society
Education
Certification in Medical Billing & Coding Specialist - Medical Office Billing Coding Specialist
Ultimate Medical Academy
Clearwater, FL05.2025
High School Diploma -
Calumet High School
Chicago, IL06.1994
Skills
- Respectful and Compassionate
- Daily living assistance
- Dependable and Responsible
- First aid and safety
- Exceptional Customer Service
- Type 60 WPM
- Medical Billing Software
- Coding Systems: ICD-10, CPT, and HCPCS coding system
- Advanced skills in Word, Excel, and PowerPoint
- Billing and Reimbursement
- Data Entry
- Transportation Coordination
- Attendance documentation
- Progress checks
- Employee Training
References
References available upon request
Timeline
Dispatch Supervisor
DSW Delivery Service Inc
02.2024 - Current
Caregiver
Self-Employed
12.2021 - 01.2024
Medical Billing and Front Office Manager
Dr. Migdonia M. Delos Santos, MD
10.2010 - 12.2021
Homemaker
Self-Employed
03.1994 - 10.2010
High School Diploma -
Calumet High School
Certification in Medical Billing & Coding Specialist - Medical Office Billing Coding Specialist
Ultimate Medical Academy
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