Kimberly Bingham

• Dispatcher: schedule drivers to pick up and drop off patient's Emergency and Non-emergencyappointments.Duties also include responsible for keeping records, monitoring driver daily on all trips, verfiying all routes with all dates and times
• Duties also includes making sure all dispatchers get their runs out and on time
• Payroll, Schedule Discipline, Hire and Termination.

• Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
• Developed and implemented strategies to improve operational efficiency, including process automation and cost-reduction initiatives.
• Resolved customer complaints regarding late or incomplete transports by working with dispatch teams to find solutions.
• Ensured all vehicles were equipped with necessary tools prior to departure from the station.
• Fostered a positive work environment that encouraged teamwork and professional growth among dispatch staff.
• Coordinated with sales and marketing teams to align dispatch operations with business growth strategies.
• Managed crisis situations effectively, minimizing impact on service delivery and customer satisfaction.
• Developed and maintained strong communication lines with drivers to address any issues or changes in real-time.
• Established performance metrics for dispatch operations and reported regularly to senior management.

• Assisted with personal care activities, such as bathing, dressing and grooming.
• Provided companionship and monitored health condition of clients.
• Prepared meals and snacks according to prescribed diets.
• Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
• Assisted in ambulation and exercise routines for clients.
• Transported clients to doctor appointments and social events.
• Helped clients move in bed, stand or walk using proper body mechanics techniques.
• Changed bed linens and maintained a clean living environment for the client's safety.

Covid pandemic, stayed at home with my children that were under age.

• Received and dispatched calls for emergency services.
• Updated records of driver locations, delays, and cancellations.
• Created daily reports detailing response times, call volumes, and other pertinent information.
• Assigned drivers to appropriate routes based on customer needs.
• Provided timely updates to customers regarding their orders or requests.

• Dispatch emergency medical services and patient transit services
• Computer aided dispatching-computer aided dispatch system that allows for accurate information collection from the start of the call intake through dispatching and completionof the transport
• Duties also includes making sure all dispatchers get their runs out and on time
• Payroll, Schedule Discipline, Hire and Termination.

• Transported CSX crews to the front of their trains in the yard, and out of town.Dispatchered drivers to different locations in and out to pick up railroad crews.