Summary
Overview
Work History
Education
Skills
Timeline
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ILSE GUTIERREZ

Paramount,CA

Summary

Resourceful Supervisor with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven track record of motivating staff to work together to achieve targets. Trained in resolution of critical issues within time-sensitive environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Dispatch Supervisor

United Parcel Service, UPS
08.2019 - Current
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Supervised team of 70 employees and provided training focused on maximizing overall performance.
  • Managed 3 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Evaluated and adjusted over 70 routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Optimized routes through careful planning, realizing cost savings for company.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Analyzed customer feedback and provided solutions to improve customer service.

Supervisor

AJ Wholesale Distributors
09.2014 - 08.2019
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Education

High School Diploma -

South East High School
Mirada, La
06.2012

No Degree - Child Development

Compton Community College
Compton, CA

Skills

  • Information Updates
  • Job Assignments
  • Team Work Scheduling
  • Delivery Support
  • Dispatching Workers
  • Driver Communications
  • Microsoft Office
  • Cost Determination
  • Driver Routing
  • Professional Relationships

Timeline

Dispatch Supervisor

United Parcel Service, UPS
08.2019 - Current

Supervisor

AJ Wholesale Distributors
09.2014 - 08.2019

High School Diploma -

South East High School

No Degree - Child Development

Compton Community College

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ILSE GUTIERREZ