Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Miranda

Fresno,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Dispatch Supervisor

Vigilant Private Security
11.2020 - Current
  • Directed dispatching, routing, and tracking of 12 fleet vehicles.
  • Supervised team of 100 employees and provided training focused on maximizing overall performance.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Determined number of man hours required to complete assignments after reviewing scope of each project.

Caregiver

In Home Professional Care
01.2017 - 12.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Caregiver

IHHS
03.2017 - 08.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Cashier

SUBWAY®Restaurants
08.2017 - 04.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Used POS system to enter orders, process payments and issue receipts.

Cashier

Wingstop Restaurant
08.2016 - 07.2017


  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Certification - Cosmetology Education

Paul Mitchell The School Fresno
Fresno, CA
08.2022

High School Diploma -

Sunnyside High School
Fresno, CA
06.2014

Skills

  • Maintaining Call Metrics
  • Delegating Work
  • Effective Communication
  • Information Updates
  • Attendance Documentation
  • Paperwork Submission
  • Workplace Safety
  • Customer Service Standards
  • Training New Hires
  • Emergency Call Response
  • Dispatcher Monitoring
  • Maintaining Clean Work Areas

Timeline

Dispatch Supervisor

Vigilant Private Security
11.2020 - Current

Cashier

SUBWAY®Restaurants
08.2017 - 04.2018

Caregiver

IHHS
03.2017 - 08.2018

Caregiver

In Home Professional Care
01.2017 - 12.2018

Cashier

Wingstop Restaurant
08.2016 - 07.2017

Certification - Cosmetology Education

Paul Mitchell The School Fresno

High School Diploma -

Sunnyside High School