Dawn Wilson
Grandfalls
Summary
Detail-oriented compliance coordinator with expertise in compliance monitoring, audit coordination, and training delivery. Proven ability to streamline processes and enhance service delivery across cross-functional teams.
Overview
34
34
years of professional experience
Work History
L1 Compliance Coordinator
Envoy Airlines
01.2020 - Current
- Assisted in monitoring compliance with regulatory requirements and internal policies.
- Supported development of training materials for staff on compliance protocols.
- Participated in audits to assess adherence to compliance standards and practices.
- Maintained updated records of compliance documentation and reports.
- Led recruitment initiatives to identify and attract top talent across various departments.
- Conducted interviews and assessments, ensuring selection of candidates that meet skill requirements and cultural fit.
- Conducted environmental audits to assess compliance with local and federal guidelines.
- Educated staff on environmental best practices, enhancing awareness and engagement.
- Streamlined communication channels between security teams, improving response times during incidents.
- Enhanced airport security by implementing comprehensive ground security measures and procedures.
- Resolved customer complaints through effective communication and conflict resolution strategies.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated scheduling and resource allocation for optimal staffing levels.
- Facilitated passenger check-in processes utilizing automated systems to enhance efficiency.
- Managed boarding procedures, ensuring timely departures and passenger satisfaction.
- Provided exceptional customer service, resolving inquiries and issues with professionalism.
- Coordinated baggage handling operations, maintaining accuracy in luggage tracking systems.
- Assisted in training new staff on operational procedures and safety protocols.
- Monitored flight status updates, communicating relevant information to passengers promptly.
- Managed ticket sales and reservations, ensuring customer satisfaction and accuracy.
- Assisted customers with inquiries and provided information on travel options and promotions.
- Processed ticket transactions using POS systems, enhancing operational efficiency.
- Coordinated with airline representatives to resolve issues related to flight changes and cancellations.
- Developed and implemented compliance policies to ensure adherence to regulatory standards
Clerk
Secretary of State Office
03.2001 - 09.2011
- Processed and recorded official documents with accuracy and attention to detail.
- Managed customer inquiries, providing information on services and procedures effectively.
- Assisted in maintaining accurate records in compliance with state regulations.
- Coordinated office activities to enhance workflow efficiency and service delivery.
- Processed vehicle registrations and renewals efficiently, ensuring compliance with state regulations.
- Assisted customers in navigating DMV services, providing accurate information and guidance.
- Managed scheduling for road tests, optimizing appointment availability for applicants.
- Maintained up-to-date knowledge of DMV policies and procedures to enhance service delivery.
- Trained new employees on departmental processes and customer service best practices.
- Led initiatives to reduce customer wait times, contributing to increased satisfaction rates among patrons.
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
- Ensured compliance with state laws by verifying required documentation for vehicle title transfers and registrations.
Ticket Agent
Chicago Express Airlines
05.1997 - 06.2001
- Mentored junior staff on customer service best practices and ticketing procedures.
- Implemented streamlined processes for handling ticket refunds, reducing processing time.
- Trained new hires on software systems used for booking and managing tickets effectively.
- Analyzed customer feedback to identify areas for service improvement, driving enhanced experiences.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Monitored ticket sales and provided detailed reports to management.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Operated ground support equipment to ensure efficient aircraft turnaround and safety compliance.
- Coordinated cargo loading and unloading, optimizing space utilization and adherence to weight limits.
- Conducted pre-flight inspections of equipment, identifying maintenance needs before scheduled flights.
- Collaborated with team members to maintain punctual flight schedules and minimize delays.
- Trained new ramp agents on safety protocols and operational procedures for effective onboarding.
- Implemented process improvements that enhanced workflow efficiency during peak travel periods.
- Monitored weather conditions to adjust operations proactively, ensuring safety and continuity of services.
Corporate Travel Consultant
Resort Condominiums International LLC
04.1992 - 04.1997
- Developed customized travel itineraries aligning with client preferences and corporate policies.
- Managed vendor relationships to secure competitive rates and enhance service quality.
- Streamlined booking processes using proprietary travel management software to improve efficiency.
- Provided expert guidance on travel regulations and compliance for corporate clients.
- Led training sessions for junior consultants, enhancing team knowledge and service delivery.
- Coordinated complex travel arrangements for high-level executives, ensuring seamless experiences across all logistics.
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of [Type] rules and procedures.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Booked tickets for air, rail, and ground transportation.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Negotiated favorable rates with vendors to secure cost-effective solutions for corporate clients'' travel needs.
- Saved clients on overall travel costs by finding most affordable ticket and lodging options.
- Coordinated group travel logistics, ensuring seamless transportation and accommodations for diverse client needs.
- Developed comprehensive travel itineraries tailored to client specifications, enhancing overall customer satisfaction.
- Managed supplier relationships, negotiating contracts to optimize pricing and service quality for group travel services.
- Streamlined booking processes through effective use of travel management systems, improving efficiency and accuracy.
Education
MBA - Business Administration
University Of Pacific
Stockton, CA05-1987
High School Diploma -
Lodi High School
Lodi, CA04-1985
Skills
- Compliance monitoring
- Clerical writing
- Data compilation
- Analytical mindset
- Analyzing statistics
- Audit coordination
- Training delivery
- Documentation management
- Auditing
- Conducting audits
- Cross-functional coordination
- Risk assessment
- Quality management processes
- Audit oversight
- Staff training
- Compliance documentation
- Training development
- Project management
- Training coordination
- Audit support
Timeline
L1 Compliance Coordinator
Envoy Airlines
01.2020 - Current
Clerk
Secretary of State Office
03.2001 - 09.2011
Ticket Agent
Chicago Express Airlines
05.1997 - 06.2001
Corporate Travel Consultant
Resort Condominiums International LLC
04.1992 - 04.1997
MBA - Business Administration
University Of Pacific
High School Diploma -
Lodi High School