Dawn Wilson
Crestwood,KY
Overview
29
29
years of professional experience
Work History
Residential House Cleaner
Self
01.2006 - Current
- Delivered tailored housekeeping services that met each client's specific preferences.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
Customer Service Representative
Associated Insurance Services, Inc.
10.2002 - 12.2005
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Office Manager
Bluegrass Women's Center
10.2000 - 10.2002
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Senior Leader
Bank of America Mortgage
05.1995 - 10.2000
- Directed employees, set schedules and prioritized work assignments.
- Set clear team goals and delegated tasks and set deadlines.
- Produced weekly, daily and monthly activity reports and forecasts.
- Implemented cost-saving measures, reducing operational expenses without compromising quality or performance.
- Developed effective improvement plans in alignment with goals and specifications.
Education
No Degree - General Studies
Indiana University Southeast
New Albany, INHigh School Diploma -
Floyd Central High School
Floyds Knobs, IN05.1992
Skills
- Deep cleaning expertise
- Proofing/editing
- Data analysis/market understanding
- APA and MLA formatting
- Google Analytics, Microsoft 365, Google Suite, Meta for Business
- Facebook, Instagram
- Customer service/client engagement
- Payroll/budget management
- Internal/external communication (customer/client relations)
- Performance tracking/goal setting (KPI's)
- Administrative and HR support
- Employee Supervision
- Sales Strategies
Timeline
Residential House Cleaner
Self
01.2006 - Current
Customer Service Representative
Associated Insurance Services, Inc.
10.2002 - 12.2005
Office Manager
Bluegrass Women's Center
10.2000 - 10.2002
Senior Leader
Bank of America Mortgage
05.1995 - 10.2000
No Degree - General Studies
Indiana University Southeast
High School Diploma -
Floyd Central High School