Dawna Allred
Fair Oaks,CA
Summary
Experienced Center Director with expertise in operations management, staff development, and strategic planning. Led initiatives that improved center performance and enhanced staff engagement and client satisfaction. Committed to fostering a collaborative environment that drives productivity and efficiency.
Overview
39
39
years of professional experience
Work History
Center Director
KinderCare Learning Centers
Citrus Heights, California
02.1987 - Current
- Managed daily operations of early childhood education center.
- Oversaw compliance with state licensing regulations and safety standards.
- Maintained a safe, secure and healthy environment for all employees and visitors.
- Oversaw recruitment, hiring, training, and supervision of staff, ensuring alignment with center goals.
- Trained staff on center policies and procedures to maintain compliance and quality standards. on all center policies and procedures to effectively handle full roster of children.
- Led staff training sessions on child development practices.
- Evaluated staff performance and provided constructive feedback for improvement.
- Delegated work to staff, setting priorities and goals.
- Conducted regular staff meetings to discuss department objectives and goals.
- Collaborated with parents and staff to effectively address children's needs and concerns.
- Implemented programs to promote social and emotional growth in children.
- Established policies and procedures related to center operations.
- Developed and deepened relationships with center children and families.
- Created and managed plans for emergencies, security concerns, natural disasters and medical incidents.
- Ensured compliance with applicable laws, regulations and policies regarding personnel management, health and safety standards.
- Developed and managed annual operating budget, aligning financial resources with center priorities.
- Coordinated community outreach events to engage families and local partners.
- Resolved customer complaints in an effective manner while maintaining quality standards.
- Monitored financial performance of the organization against established targets.
- Assisted in developing strategies to increase revenue streams for the center.
- Planned special events such as seminars, workshops and conferences held at the center.
- Created marketing materials such as brochures, flyers and posters promoting activities hosted by the center.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Collected customer fees, managed refunds, and provided complete sales documentation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Analyzed processes and implemented corrective measures to enhance efficiency.
Education
Some College (No Degree) - Early Childhood Education
American River College
Sacramento, CASkills
- Staff training
- Early childhood education
- Budget management
- Team leadership
- Educational growth
- Partnership building
- Licensing management
- Licensing requirements
- Training and coaching
- Family relations
- Performance improvements
- Goal setting
- Staff development
- Employee engagement
- Operations oversight
- Performance evaluations
- Records organization and management
- Self motivation
- Effective communication
- Program management
- Parent communication
- Effective leader
- Financial oversight
Timeline
Center Director
KinderCare Learning Centers
02.1987 - Current
Some College (No Degree) - Early Childhood Education
American River College