Dawna Brown Jarvis
Crested Butte,CO
Summary
Seasonal work in guest services as a front desk agent, night auditor, tour guide and artists hospitality. Providing high-end guest with friendly and courteous service. Highly skilled in key customer relations, financial management, supervisory and problem-solving. Enthusiastic tour guide with solid background in providing engaging and informative tours to diverse groups of visitors. Possess strong communication skills, adept in storytelling and cultural interpretation, ensuring memorable visitor experiences. Demonstrated ability to manage large groups efficiently while maintaining safety and enjoyment. Improved overall visitor satisfaction through personalized attention and adapting tours to meet individual interests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Manager
Lodge at Mountaineer Square
08.2024 - Current
- Anticipate guest service to pro-actively identify member and guest needs and coordinate with departments to ensure they are met, actively encourage and implement ideas and innovative thinking
- Maintain department efficiency by managing budget and forecasts expectations, ensure accounting is accurate
- Provide overall direction, coordination and evaluation of the front office departments
- Preparation of all reports and paperwork, ensuring all reports for management are completed accurately and submitted on a timely basis
- Maintain a high level of professional appearance, demeanor and ethics in dealing in with guests, co-workers and team members
Front Desk Agent, Night Audit Supervisor
Elevation Hotel & Resort
Crested Butte, CO
11.2023 - 10.2024
- Register guests into computer system by getting financial and personal information
- Provide guests information regarding the hotel and recreational resources in the area
- Create and distribute informational materials to guests, visitors, and staff
- Handle radio and Microsoft Teams communication with different departments
- Manage nightly financial reports regarding occupancy and retail purchases
- Supervise other full-time night auditors
- Resolve customer complaints and concerns within scope of authority
- Handle emergencies and security during overnight hours
Tour Guide
Covered Ground Tours
Cody, WY
05.2024 - 08.2024
- Led engaging and informational tours with up to 14 guests for 12-hour tours
- Develop and present wildlife, geology, culture, and historical information to guests.
- Provided an entertaining, storytelling approach to visitors with accurate information
- Adjusted tours to benefit the requests of the guests focusing on timing and capabilities
- Safely drove a 14-person van including maintaining, cleaning and re-stocking for next use
- Maintained the timing of tours throughout the day and provide wildlife safety for guests
- Monitored and maintained the condition of tour equipment and materials, requesting replacements or repairs as necessary.
- Monitored visitors' activities to confirm compliance with establishment or tour regulations and safety practices.
- Gathered and maintained requisite equipment for each tour.
Tour Guide
AlaskaX Excursions
Skagway, AK
07.2023 - 10.2023
- Developed and presented national park, nature, and historical information to tour guests
- Maintained radio contact with other groups to adhere to the timing of the tours and bear safety
- Provided an entertaining, storytelling approach to visitors with accurate local information
- Accompanied guest on 3-hour tours to experience dog sledding and puppy handling
- Handled customer inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Performed regular research to keep information provided on tours accurate and up-to-date.
Front Desk Agent
Denali Bluffs Hotel
Denali Park, AK
05.2023 - 07.2023
- Register guests and provide quotes for room rates and up-sell
- Provide tour excursions and park information to visitors including wildlife safety
- Encourage and inform visitors to respect the rules and policies of Denali National Park
- Provide administrative support for financial, booking and room reservation systems
- Provide general area knowledge to callers and walk in guests regarding park activities
Tour Guide
Crescent Hotel
04.2022 - 10.2022
- Guided 20+ individual guests and visitors throughout the historic and haunted hotel
- Provided historical information of the town, hotel and the nature of Northwest Arkansas
- Created and maintained factual and engaging tours for visitors
- Ensured safety of guests as we walked around an old building and entered small spaces.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Performed regular research to keep information provided on tours accurate and up-to-date.
Artist Services Assistant
Arkansas Music Pavilion
Rogers, AR
04.2022 - 10.2022
- Provide customer service and support before, during and after show to touring musicians
- Anticipate and respond to artist's specialty requests
- Set up dressing rooms per touring contracts and management requests
- Manage workflow and supervision of team of interns
Education
Bachelor of Arts - Journalism
Texas Tech University
Skills
- Creative solutions
- Navigational skills
- Tour development
- Humor and wit
- Answering client questions
- Travel recommendations
- Social media
- Licensed driver in Texas
- Tourism development
- Presentation skills
- Group management
Certification
- First Aid and CPR Certifications
- DOT Motor Vehicle Health Certification
Timeline
Front Office Manager
Lodge at Mountaineer Square
08.2024 - Current
Tour Guide
Covered Ground Tours
05.2024 - 08.2024
Front Desk Agent, Night Audit Supervisor
Elevation Hotel & Resort
11.2023 - 10.2024
Tour Guide
AlaskaX Excursions
07.2023 - 10.2023
Front Desk Agent
Denali Bluffs Hotel
05.2023 - 07.2023
Tour Guide
Crescent Hotel
04.2022 - 10.2022
Artist Services Assistant
Arkansas Music Pavilion
04.2022 - 10.2022
Bachelor of Arts - Journalism
Texas Tech University