Dawna-Kaye Green
Tangoe
Pflugerville,TX
21
years of professional experience
9 years of experience building relationships and providing excellent client service for multiple clients simultaneously. Collaborated with internal teams, acted as a point of contact for client inquiries, and managed the escalation process as needed. Strong interest in developing project management and data visualization skills. Participated in weekly review meetings and QBRs, providing data points and presenting status updates as necessary to stakeholders. Supported internal and external stakeholders while developing a strong executive presence. Identified and resolved discrepancies, working with clients and vendors to complete incident resolution using the ServiceNow platform. Executed operational projects and partnered with large vendors to plan, coordinate, and manage projects. Provided excellent critical thinking, decision-making, and conflict resolution skills.
Work History
Service Delivery Analyst
9 Years- Created custom reports and presentations for stakeholder review, organized large amounts of qualitative and quantitative data, and presented deliverable reports to clients in a timely manner.
- Participated in weekly review meetings and QBRs with clients, providing data points and presenting status updates.
- Collaborated with client teams in multiple countries to resolve issues, improved processes, managed escalations and shared best practices.
- Maintained relationships with internal teams and external vendors, and delivered timely responses to improve collaboration.
- Used strong knowledge of business terms and business metrics to deliver custom business and financial reports that facilitated making strategic financial decisions.
Executive Assistant
2 Years 1 Month- Executed Accounts Receivable billing for 350-500 clients monthly, preparing reports from time and billing system and mailing invoices to ensure timely payments.
- Coordinated and updated database for scheduling client tax returns, tracking project status to enhance internal workflow.
- Compiled reports and oversaw bimonthly clearing of project due date lists, ensuring adherence to deadlines.
- Obtained required tax documentation from clients and called clients for signed release forms.
Finance Senior Analyst
5 Years 3 Months- Completed corporate governance reporting and internal control assessment to ensure compliance with Sarbanes-Oxley and Independence requirements.
- Supported Vice President in managing budget for various cost centers, tracked spending through detailed reports, and contributed to monthly presentations for Board of Directors.
- Helped to identify, quantify, and deliver opportunities that lead to achievement of targeted financial goals by preparing monthly cash management reports.
- Identified, quantified, and delivered opportunities that achieved targeted financial goals by preparing comprehensive monthly cash management reports.
- Assisted in preparation of presentations, data tables and other documents for investor meetings.
Paraprofessional
3 Years 1 Month- Worked to prepare 900+ international tax compliance forms for large multinational corporations including oil field service and Fortune 500 corporations.
- Coordinated event details for international tax seminars, managing attendee registration, vendors, and on-site operations, while evaluating outcomes and gathering feedback for future improvements.
- Supported managing partners in completing international tax project proposals and engagement presentations, ensuring alignment with client requirements.
Education
Bachelor's of Business Administration - Strategic Management
Skills
Ability to manage and prioritize multiple tasks in fast-paced environment with careful attention to detail.
Ability to manage and organize large amounts of qualitative and quantitative data.
Strong executive presence while balancing excellent interpersonal skills with a professional demeanor.
Excellent written communication and oral presentation skills.
Ability to build and maintain professional relationships.
Ability to work in team environment and independently while making significant contributions.
Proficiency with SharePoint
TEAMS
and OneDrive to manage and share documents.
Advanced skills and mastery of Excel
PowerPoint and Word.
Timeline
Service Delivery Analyst
Tangoe
11.2013 - 11.2022Read More
Executive Assistant
Atchley & Associates LLP
05.2011 - 06.2013Read More
Finance Senior Analyst
Dell
02.2005 - 05.2010Read More
Paraprofessional
Deloitte
01.2002 - 02.2005Read More
University of North Texas
Bachelor's of Business Administration from Strategic Management
Read More