Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dawndra Shepherd

South Ozone Park,NY

Summary

Organized, dependable professional with over 10 years of combined experience providing health and research services in clinical, laboratory and public education capacities. Maintains positive attitude while successfully managing multiple priorities. Demonstrates willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Community Outreach Coordinator

Richmond Behavioral Associates
03.2023 - Current
  • Connected individuals with available and relevant resources.
  • Acted as main point of contact between management, clinical staffs and external community.
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Conducted outreach activities to engage local stakeholders in programs.

Patient Educator

Care Access Research
05.2022 - 01.2023
  • Delivered public talks and presentations on value of health education and specific disease prevention and treatment strategies.
  • Taught health education classes for community workers and general public.
  • Promoted available resources and connected individuals with services.
  • Offered friendly and efficient service to customers and handled challenging situations with ease.
  • Conducted research, gathered information from multiple sources and presented results.

Laboratory Technologist

Halper Family Medicine
02.2021 - 05.2022
  • Performed complex technical work involving molecular analysis of COVID-19 human biological matter.
  • Completed duties independently with no direct supervision.
  • Ensured high standards of customer service during high-volume work shifts and fast-paced operations.
  • Conducted troubleshooting to identify equipment issues and keep machinery fully operational during shifts.
  • Analyzed lab and test results and entered findings into company databases.
  • Operated and calibrated technical and lab equipment and scheduled preventive maintenance when appropriate.
  • Maintained laboratory quality assurance by performing proficiency tests.

Laboratory Supervisor

Arthritis Institute of Long Island
10.2017 - 02.2021
  • Monitored daily operations of laboratory.
  • Facilitated inspections to achieve successful outcomes.
  • Applied knowledge of microbiology, chemistry and hematology daily.
  • Recorded control values from technical instruments to maintain reliability and validity of test results.
  • Managed departmental inventory and supply ordering.
  • Reviewed patient data, prepared reports and signed off on release of information requests.
  • Performed high complexity testing by preparing specimens for analysis and maintaining assay quality.

Clinical Coordinator

Shady Grove Fertility, RSC
08.2013 - 09.2016
  • Aided in clinical care and maintained patient well-being across several areas and locations.
  • Assisted with technical treatments and entered information in patient records and charts.
  • Supported diagnostic and technical treatment procedures, including setting up and operating special medical equipment.
  • Administered trigger shots and performed blood draws for average of 30 patients per day.
  • Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.

Education

Bachelor of Arts - Health Care Administration

Ashford University
San Diego, CA
06.2020

Bachelor of Science - Health Science

Messiah University
Mechanicsburg, PA
05.2016

Associate of Science - Nursing

Kaplan Career Institute
Harrisburg, PA
06.2007

Bachelor of Science - Nursing

Florida Agricultural And Mechanical University
Tallahassee, FL

Skills

  • Verbal and written communication
  • Health education and information systems
  • Direct patient care
  • Problem resolution
  • Medical office administration
  • Patient progress monitoring
  • Diagnostic equipment operating
  • Participant Recruitment
  • Schedule Coordination
  • Research
  • Event Planning
  • Potential Subject Evaluation

Certification

GCP Certified

Mental Health First Aid Certified

CPR Certified

Mental Health Advocate


Timeline

Community Outreach Coordinator

Richmond Behavioral Associates
03.2023 - Current

Patient Educator

Care Access Research
05.2022 - 01.2023

Laboratory Technologist

Halper Family Medicine
02.2021 - 05.2022

Laboratory Supervisor

Arthritis Institute of Long Island
10.2017 - 02.2021

Clinical Coordinator

Shady Grove Fertility, RSC
08.2013 - 09.2016

Bachelor of Arts - Health Care Administration

Ashford University

Bachelor of Science - Health Science

Messiah University

Associate of Science - Nursing

Kaplan Career Institute

Bachelor of Science - Nursing

Florida Agricultural And Mechanical University

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Dawndra Shepherd