Dawn E Cook
Lubbock,TX
Summary
Energetic, results-oriented self-starter with over 30 years' experience in sales and customer service. Possess proficiency in organization, written and oral communications, listening, and interpersonal relationship skills. Self-directed professional who takes pride in maintaining the highest ethical standards at all times. Flexible, positive, and responsive to change. Provided superior customer relations with proven ability to accurately assess customer needs. Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up. Trained staff in new programs, policies, computer updates and product information, customer service and production. Assisted in opening a new store location. Expanded relationships with vendors and suppliers.
Overview
39
39
years of professional experience
Work History
Program Assistant
American Petroleum Institute
Washington, DC
09.2008 - 05.2020
- Supported planning and coordination of Performance Demonstration program and associated activities.
- Assisted with planning and coordinating day-to-day and special program activities.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed both digital and physical filing systems and retrieved documents as required.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Gathered information and entered details into computer tracking spreadsheets, documents and databases.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Filed records with precise approach to optimize data security and easy of use by program personnel.
- Prepared clearly written and formatted documents and reports.
- Educated each staff member on program procedures and operational structures.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Communicated clearly with program staff and participants through written and digital correspondence.
- Managed information flow on behalf of program supervisors using digital organizational systems.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Ordered and distributed office supplies while adhering to fixed office budget.
Store Manager
Miller's Framing And Gallery
Kensington, MD
04.1989 - 09.2008
- Completed all facets of retail store management including client relations, training, scheduling, visual merchandising, sales, marketing, inventory control, employee supervision and acted as liaison between owner, staff and other store location
- Researched information and new marketing methods in ongoing effort to increase impact on target customer
- Interviewed potential employees. Trained and mentored employees in daily job responsibilities
- Resolved problems both internally and customer based
- Proficient in all aspects of picture framing.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed new store location from ground up by hiring and training efficient team.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control and store opening and closing procedures.
Service Specialist
Corus Home Realty
Rockville, MD
09.2007 - 08.2008
- Used company troubleshooting resolution tree to evaluate problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Documented all changes and actions in computer-based tracking system.
- Completed routine tasks such as visiting properties on weekly basis in order to asses any maintenance needs. Restock property information flyers.
Production/sales/warehouse manager
Garner Galleries
Rockville, MD
01.1987 - 01.1989
- Prepared artwork for picture framing.
- Built frames
- Assembled all components into final product.
- Filing and filling of store requisitions.
- Salesperson for 2 satellite locations serviced by main warehouse location.
- Managed warehouse for 7 months until owner sold business to move out of state. Including filling orders requisitioned by 3 satellite locations.
- Tracked production and quality control systems to proactively identify deficiencies
Program Assistant
Federal Bureau of Investigation
Washington, DC
01.1982 - 01.1987
- Audit agent and other support personnel travel and expense vouchers
- Processed vouchers for payment
- File claims with airlines to redeem unused airline tickets for agents and support personnel
- Search records at GAO for and unclaimed refunds pertaining to agent and support personnel travel
- Process refund checks
- Filing of processed paperwork.
Education
Certificate - Certified Professional Picture Framer
PPFA
Virginia1989
H.S - General Studies
Wheaton High School
1979
Skills
- Time Management
- Office Administration
- Telephone Communications
- Vendor and Customer Relations
- Promotional Activities
- Knowledge of Email, Faxing, Microsoft Word, Internet
- Administrative support
- Filing and data archiving
- Spreadsheet management
- Database Management
- Multi-line phone proficiency
Affiliations
Member, Professional Picture Framers Association (PPFA), National, 1989
Timeline
Program Assistant
American Petroleum Institute
09.2008 - 05.2020
Service Specialist
Corus Home Realty
09.2007 - 08.2008
Store Manager
Miller's Framing And Gallery
04.1989 - 09.2008
Production/sales/warehouse manager
Garner Galleries
01.1987 - 01.1989
Program Assistant
Federal Bureau of Investigation
01.1982 - 01.1987
Certificate - Certified Professional Picture Framer
PPFA
H.S - General Studies
Wheaton High School