Dawnell Yarquah
Henderson,NV
Summary
Proven track record in enhancing customer satisfaction and streamlining documentation processes, as demonstrated at Core Mark International. Expert in database maintenance and interpersonal communication, I significantly improved record accuracy and client relations. Skilled in project management and confidentiality, my approach led to a noticeable increase in efficiency and customer loyalty. Dedicated Clerk with 15 years of experience in ware house offices. Superb attention to detail and multitasking talents. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
11
11
years of professional experience
Work History
Administrative Clerk
Core Mark International
03.2016 - 05.2024
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
Shipping Manager
DAS Distributors
12.2013 - 03.2016
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Customer Service Representative
Xerox (Verizon)
02.2013 - 12.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Preston High School
Preston, ID05.1992
Skills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Billing and Invoicing
- Customer follow-up
- Filing systems
- Documentation and Recordkeeping
- Interpersonal confidence
- Spreadsheets Management
- Document Management
- Time tracking
- Daily Reporting
- Data Compilation
- Appointment Scheduling
- Spreadsheet tracking
- Word Processing
- Spreadsheet development
- Project Management
- Schedule Management
- Database Maintenance
Timeline
Administrative Clerk
Core Mark International
03.2016 - 05.2024
Shipping Manager
DAS Distributors
12.2013 - 03.2016
Customer Service Representative
Xerox (Verizon)
02.2013 - 12.2013
High School Diploma -
Preston High School