Dawnielle Lee
Chesapeake Potomac Home Health
Lusby,MD
13
years of professional experience
Experienced healthcare professional with background in home health, admissions, and community-based referral management. Strengths include relationship building, insurance verification, and care coordination across physicians, families, hospitals, and senior-care partners. Focused on improving service transitions and patient access through accurate documentation and organized follow-up.
Work History
Home Health Community Liasion
6 Years 10 Months- Built referral-source relationships with physicians, hospitals, skilled nursing facilities and senior-care partners to support patient intake pipeline.
- Coordinate admissions communication between families, clinicians, doctors and case managers to ensure timely service transitions.
- Coordinated admissions communication between families, clinicians, and case managers to ensure timely service transitions.
- Maintained accurate referral tracking, contact documentation, and follow-up records in administrative systems.
- Scheduled outreach meetings and community presentations to strengthen visibility across service areas.
- Strengthened community partnerships by organizing and attending collaborative events.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Facilitated open lines of communication between the organization and the community, fostering strong relationships.
- Insurance Verification & Eligibility, Pre-Authorization, Re,-Authorizations Appeals and denial management
- Coordinated and scheduled for field clinicians
- Electronic Health Records and Referral Portals (Epic, MedConnect, Navi, Careport)
- Patient Referral Management and Triage
- HIPPAA Compliance & Patient Data Privacy
Recreation Director
4 Years 11 Months- Directed resident recreation programs aligned with care plans, interests, and therapeutic engagement goals.
- Coordinated daily activity calendars, special events, and community outings for varied resident abilities.
- Supervised recreation staff and volunteers, assigning duties and reinforcing consistent program delivery.
- Assessed resident participation patterns to refine offerings and improve engagement across activity levels.
- Increased participation rates by implementing targeted marketing strategies for various age groups and interests.
- Collaborated with local organizations to create partnerships that benefited the community through shared resources and events.
- Obtained information from medical records and medical staff to assess patients' needs, capabilities and interests.
- Developed annual budgets and provided monthly reports to efficiently use financial resources.
- Ensured compliance with local, state, and federal regulations related to recreation programming, facilities, and safety standards.
- Enhanced community engagement by developing and promoting diverse recreational programs and events.
- Planned and coordinated fundraising events within the facility and community.
- Coordinated fundraising campaigns, event logistics, and follow-up communications.
- Prepared marketing materials, presentations, and internal reports for leadership review.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Planned and executed internal and external marketing events.
Admissions Coordinator
1 Year- Coordinated resident admissions, verifying eligibility, referrals, and required documentation for timely placement.
- Communicated with hospitals, families, and care teams to streamline admission decisions and transfer readiness.
- Reviewed intake paperwork for accuracy, completeness, and compliance with facility and regulatory requirements.
- Scheduled tours, bed placements, and admission appointments while maintaining organized daily workflow.
- Maintained resident census records and updated admission statuses in electronic systems.
- Supported financial and insurance verification processes, including coverage details and payer information.
- Collaborated with nursing and administrative staff to resolve intake issues and reduce admission delays.
- Tracked admission packets, consent forms, and medical records to ensure efficient file management.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
Education
Associate of Applied Science - Health Care Management
Skills
Electronic medical record software
HIPAA guidelines
Health service referrals
Community outreach
Community engagement
Stakeholder engagement
Community resources
Organization skills
Detail orientation
Multitasking
Critical thinking
Teamwork and collaboration
Timeline
Home Health Community Liasion
Chesapeake Potomac Home Health
12.2019 - CurrentRead More
Recreation Director
Chesapeake Shores Nursing Center
01.2015 - 12.2019Read More
Admissions Coordinator
Calvert County Nursing Center
01.2014 - 01.2015Read More
College of Southern MD
Associate of Applied Science from Health Care Management
Read More