Dawnika Jones
Palm Bay
Summary
Forward-thinking Military Veteran with 20+ years of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
NCOIC, Commander's Supoort Staff
USAF
04.2009 - Current
- Established positive relationships with customers and other staff members.
- Increased employee productivity by implementing efficient work processes and time management strategies.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Led team-building activities to foster teamwork and collaboration.
- Assisted with onboarding new staff members, providing orientation and support.
- Liaised with management and other departments to maintain smooth operations.
- Collected, arranged, and input information into database system.
- Organized successful events such as conferences or workshops that promoted an exchange of ideas among professionals in the field.
- Initiated process improvements that resulted in increased efficiency and cost savings for the organization.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Access Control Officer
Allied Integrated Technologies
03.2015 - 05.2017
- Maintained a secure environment by conducting regular patrols of the premises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained accurate records of daily activities, incidents, and keyholder information in accordance with company policies and procedures.
- Supported business operations by granting appropriate access permissions to employees and visitors, based on their roles and requirements.
- Decreased risk of theft or damage to property by conducting thorough screenings of visitors, packages, and vehicles entering the facility.
- Reduced unauthorized entries by implementing strict identification verification processes.
- Streamlined visitor processing procedures, reducing wait times without compromising security measures.
- Collaborated closely with team members during shift changes ensuring seamless transitions between shifts for optimal coverage.
- Ensured compliance with safety regulations through thorough inspections of access points and security equipment.
- Conducted surveillance operations using CCTV systems, ensuring real-time monitoring for potential threats or breaches in security protocol.
Education
Associate of Science - Human Resource Management
Community College of The Air Force
Montgomery, AL05.2017
High School Diploma -
Fort Pierce Westwood High School
Fort Pierce, FL05.2008
Skills
- Strong teamwork
- Customer service understanding
- Customer relations skills
- Data Entry
- Scheduling and Coordination
- Customer Support
- Leadership Qualities
- Process Improvement
- Administrative Support
- Project restructuring
Timeline
Access Control Officer
Allied Integrated Technologies
03.2015 - 05.2017
NCOIC, Commander's Supoort Staff
USAF
04.2009 - Current
Associate of Science - Human Resource Management
Community College of The Air Force
High School Diploma -
Fort Pierce Westwood High School