Support staff professional with expertise in delivering high-quality administrative assistance. Proven strengths in communication, problem-solving, and multitasking. Experience includes managing schedules, resolving issues, and streamlining processes to boost team productivity. Dedicated to creating positive work environments and enhancing team efficiency.
Overview
8
8
years of professional experience
Work History
NCOIC, Commander's Support Staff
Department of the Air Force
08.2022 - Current
Performed MilPDS updates for 58 members of 97th Flying Training Squadron, ensuring data accuracy and compliance.
Maintained squadron trackers to support leadership in daily operations and timely task completion.
Served as primary ITEC custodian, managing all assets and resolving issues for squadron members.
Led DRMO program coordination, achieving cost savings of $13,414.80 while optimizing resources.
Completed Personnel Craftsman 7-level course in two weeks, exemplifying dedication and aptitude.
Identified incorrect OPR rating for squadron member, facilitating necessary corrections for competitive evaluation.
Utilized Excel to oversee squadron ITEC inventory, maintaining accountability with zero losses since September 2022.
Hours Per Week: 20. Increasing to 40 hours during orders.
Grade: E-5
Supervisor: SMSgt Sharon Collado (940-676-8415)
CSS Journeyman
Department of the Air Force
12.2020 - 08.2022
Updated and maintained personnel data, including evaluations, awards, and duty information.
Organized and facilitated executive-level boards for 80th Flying Training Wing.
Conducted in-processing and out-processing briefings for Air Force members to meet requirements.
Managed disposal of government equipment as alternate ITEC custodian per regulations.
Led squadron physical training events and conducted tests as alternate PTL for the Wing.
Handpicked as the Wing Color Guard trainer by the Wing Command Chief Master Sergeant, I mentored 20 officers through 34 hours of volunteer service on Color Guard duties for ENJJPT graduations.
Resolved 15 safety discrepancies as alternate Safety Representative, achieving 93% Unit Enhancement Inspection rating.
Hours per week: 40
Grade: E-4
Supervisor: MSgt Bridget Jennings (940-676-2084)
Outbound Assignments Counselor
82nd Force Support Squadron
06.2019 - 12.2020
Drafted permanent change of station and NATO orders for Air Force personnel attached to 82nd Training Wing and 80th Flying Training Wing.
Created and updated tracking system for requirements, assisting Air Force personnel in timely completion.
Scheduled and conducted initial and final out-processing briefs for Air Force personnel, including ENJJPT pilots, addressing their needs and questions.
Reviewed and maintained administrative coding for 300 Air Force personnel to ensure proper documentation.
Utilized Honor Guard training in a two-hour ceremony honoring a civilian retiree with 30 years of service.
Developed assignment tracking system ensuring on-time order delivery for 352 members, saving 16 quarterly man hours.
Validated 64 Exception to Policy memos and seven Temporary Duty holds during COVID-19, achieving 100% compliance and $76K in claimed benefits.
Contributed 25 hours to Airmen Against Drunk Driving program, escorting 20 Airmen home and preventing potential incidents.
Hours per week: 40
Grade: E-4
Supervisor: SSgt Nicholas Peeler (No number available)
Personnel Systems Management Specialist
82nd Force Support Squadron
06.2018 - 06.2019
Processed AF Form 2875 and Sheppard AFB Form 1 to grant authorized access to MilPDS and CMS programs.
Executed regular updates to Outbound and Student Databases, ensuring accurate AFSC data for members.
Assisted 29 squadrons with SOES roll-out, diagnosing system defaults and verifying applications for 143 personnel.
Managed and cleared over 14,000 TR entries, correcting wing-wide MilPDS errors to reduce data repetition.
Co-created PSM SharePoint to automate delivery of 184 products for 45 base agencies, enhancing mission capability.
Completed additional duties in Sheppard AFB Honor Guard for 47 ceremonies, logging 228 hours and traveling 6,407 miles.
Hours per week: 40
Grade: E-4
Supervisor: Mr. Steven Prescott (940) 676-2042
Customer Support Counselor
82nd Force Support Squadron
02.2018 - 06.2018
Processed DEERS updates for military members, retirees, and dependents.
Created ID cards for active-duty members, reservists, retirees, and their dependents.
Assisted foreign national members from Germany, Italy, and Saudi Arabia with DEERS profile creation for ID card issuance.
Hours per week: 40
Grade: E-3
Supervisor: TSgt Schillay Lawson (940-676-0711)
Force Management Technician
82nd Force Support Squadron
12.2016 - 02.2018
Supported 3,000 active duty members at Sheppard AFB through effective guidance.
Oversaw MilPDS updates, including awards, decorations, and AFSC modifications for largest technical training wing.
Monitored Transaction Register and Management Assessment Product reports to confirm personnel arrivals.
Recognized 111 members for exceptional achievements as Awards and Decorations Subject Matter Expert.
Achieved promotion accuracy and program fidelity through recognition initiatives.
Hours per week: 40
Grade: E-3
Supervisor: TSgt Ralph Hayashida (312-362-3165)
Education
NCO Leadership & Development Course -
AFRC
Tinker AFB, OK
07.2023
No Degree -
Airman Leadership School
Sheppard AFB, TX
09-2021
High School Diploma -
Wauconda High School
Wauconda
05-2016
Skills
Data management and systems administration
Critical thinking and problem solving
Telephone support
Customer relations and communication
Filing and archiving
Office equipment operation and maintenance
Spreadsheet management
Administrative assistance
MilPDS management
Inventory management
Availability
Permanent, Full-Time, Wichita Falls, Texas, United States
Awards
Air and Space Achievement Medal with 2 Oak Leaf Clusters
97 FTS NCO of the Quarter: 04/01/23 – 06/30/23
82nd FSS Airman of the Quarter: 10/01/20 – 12/31/20
USAF Good Conduct Medal with 1 Oak Leaf Cluster
Air and Space Outstanding Unit Award with 1 Oak Leaf Cluster
Restoration Project Manager at Air Force Civil Engineer Center, Department of the Air Force, Peterson Space Force BaseRestoration Project Manager at Air Force Civil Engineer Center, Department of the Air Force, Peterson Space Force Base
Military HR Assistant at Department of the Air Force/ 11 Force Support SquadronMilitary HR Assistant at Department of the Air Force/ 11 Force Support Squadron
Senior Procurement Analyst & Contract Strategy at Department of Defense, Department of the Air Force, AFMCSenior Procurement Analyst & Contract Strategy at Department of Defense, Department of the Air Force, AFMC
Chief, Personnel Systems Management at Department of the Air Force | 403d Force Support SquadronChief, Personnel Systems Management at Department of the Air Force | 403d Force Support Squadron