Dawn M. Russell
Stokes,NC
Summary
To acquire a position within the company. Experienced in a high volume, fast paced work environment, ability to maintain composure during high pressured situations. Extraordinary time management and organizational skills. Great proactive attitude to work. Outstanding communication skills from peers and above. Able to work independently as well as with peers, to complete assigned tasks in a timely manner.
Overview
28
28
years of professional experience
Work History
Merchandise Reconciliation Associate
Walmart
Greenville, North Carolina
06.2025 - Current
- Maintained accurate records of all incoming and outgoing shipments.
- Ensured compliance with safety regulations when handling hazardous materials.
- Managed daily tasks using various software applications such as Microsoft Excel, Access.
- Performed cycle counts on a regular basis to maintain accurate inventory records.
- Processed returns, credits, and exchanges in accordance with company policy.
- Audited vendor invoices against purchase orders to verify pricing information.
- Resolved discrepancies between inventory records and actual physical counts.
- Verified accuracy of merchandise invoices and packing slips.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
Bus Driver
First Student Transportation
North Tonawanda, NY
05.2023 - 03.2025
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Maintained New York driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted students with boarding and disembarking the bus.
- Communicated effectively with dispatch regarding route changes or delays.
Warehouse Material Handler
Thermofisher
Grand Island, New York
10.2022 - 04.2023
- Located materials and supplies by pulling and verifying items on production orders.
- Observed safety procedures and practices to prevent injury.
- Sorted materials for scanning to meet production goals.
- Operated material handling equipment to receive and ship freight.
- Verified inventory computations by comparing to physical counts and investigating discrepancies to adjust errors.
- Worked closely with teammates to coordinate tasks and support safety.
- Strictly followed safety and quality protocols to protect workers and prevent damage to goods.
- Moved items using forklifts and similar hydraulic equipment.
- Collaborated within team environment to coordinate and streamline warehouse processes.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
Service/Macine Operator
General Motors, GM
Lockport, New York
11.2019 - 10.2022
- Conducted site clean-up before, during and after jobs.
- Maintained and performed safety inspections on equipment and tools.
- Supported safety and quality control initiates at job sites.
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Kept detailed production records and identified hold-ups.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Conducted inspection of in-process or finished product.
- Made sure that products were produced on time and are of good quality.
Table Games Dealer
Seneca Niagara Casino
Niagara Falls, New York
07.2015 - 10.2019
- Maintain positive work atmosphere even under high pressure -Great customer service/Guest relation skills -Ability to multi-task while maintaining job performance -Excellent communication skills with guests and peers
Co-Store Manager
Little Caesars
North Tonawanda, New York
09.2013 - 07.2015
- Managed inventory control, cash control. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed daily store operations and ensured compliance with company standards.
- Trained and supervised staff to enhance team performance and customer service.
Beverage Shift Manager
Seneca Niagara Casino
Niagara Falls, New York
07.2011 - 09.2013
- Service/Guest Relations - Work in a fast paced environment - Take corrective actions if necessary to ensure standards are maintained - Ensure proper time management with employees - Customer service challenges - Conflict resolution - Able to multi task on many levels - Maintain employee to manager relations - New Manager Training/Policies and Procedures - Forecasting and pre planning for oncoming shifts - Prepare performance evaluations - Proper ordering procedures - Ability to work independently overseeing other departments, while maintaining my job duties
- Resolved customer complaints involving food or beverage quality and service.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Complied with health and safety regulations.
- Purchased beverage stock and handled all inventory needs.
Personal care Aide
Private In-Home Care
East Amherst, New York
08.2006 - 01.2012
- Personal care and attention - Administer Medication as needed - Attention to personal hygiene - Monitor blood pressure/blood sugar
Store Manager
Pizza Hut Corporation
North Tonawanda, New York
05.2003 - 07.2006
- Customer service - Scheduling procedures and labor management - Ordering procedures - Food cost/Inventory control - Profit and Loss - Employee Relations - Take corrective actions if necessary to ensure standards are maintained - Store to Store trouble shooting - Employee Training/Policies and procedures - Interview candidates for unfilled positions
- Managed daily operations of restaurant to ensure smooth workflow.
- Trained and supervised team members on service standards and procedures.
- Implemented inventory management systems to track stock levels accurately.
- Developed staff schedules to optimize labor resources effectively.
- Enforced health and safety regulations within the restaurant environment.
- Coordinated promotional events to enhance customer engagement and sales.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Store Manager
Pizza Hut Corporation
Omaha, Nebraska
02.2001 - 03.2003
- Customer Service - Scheduling procedures and labor management - Ordering procedures/ Profit and Loss - Employee Relations - Employee Training/Policies and procedures - Food cost/Inventory control - Take corrective actions if necessary to ensure standards are maintained - Interview candidates for unfilled positions
- Trained and supervised team members on service standards and procedures.
- Managed daily operations of restaurant to ensure smooth workflow.
- Implemented inventory management systems to track stock levels accurately.
- Analyzed sales data to identify trends and improve service offerings.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
Assistant Manager/ Manager
Pizza Hut Corporation
Omaha, Nebraska
01.1998 - 01.2001
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Enforced health and safety standards in compliance with corporate guidelines.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
Education
General Studies
Niagara County Community College, Coastal Carolina Community College
01-2010
Successful completion of Pai Gow Poker – -
Successful completion of Mini Baccarat – -
Successful completion of Seneca Niagara Casino Roulette -
No Degree - CNA
Coastal Carolina Community College
Jacksonville, NCManagement Training Through Pizza Hut
Management Training Through Seneca Niagara Casino
Skills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Appropriate Tool Selection
- Merchandise Arrangements
- Performance Goals
- High-Volume Environments
- Team Goals
- Operational Efficiency
- Information Inputting
- Productivity Standards
- Correcting Discrepancies
- Excellent Attention to Detail
Timeline
Merchandise Reconciliation Associate
Walmart
06.2025 - Current
Bus Driver
First Student Transportation
05.2023 - 03.2025
Warehouse Material Handler
Thermofisher
10.2022 - 04.2023
Service/Macine Operator
General Motors, GM
11.2019 - 10.2022
Table Games Dealer
Seneca Niagara Casino
07.2015 - 10.2019
Co-Store Manager
Little Caesars
09.2013 - 07.2015
Beverage Shift Manager
Seneca Niagara Casino
07.2011 - 09.2013
Personal care Aide
Private In-Home Care
08.2006 - 01.2012
Store Manager
Pizza Hut Corporation
05.2003 - 07.2006
Store Manager
Pizza Hut Corporation
02.2001 - 03.2003
Assistant Manager/ Manager
Pizza Hut Corporation
01.1998 - 01.2001
General Studies
Niagara County Community College, Coastal Carolina Community College
Successful completion of Pai Gow Poker – -
Successful completion of Mini Baccarat – -
Successful completion of Seneca Niagara Casino Roulette -
No Degree - CNA
Coastal Carolina Community College