DAWN MARIE FIRENZE
Mine Hill,NJ
Summary
Motivated Surgical Scheduler with extensive experience in Surgical Scheduling and Infusion Center Scheduling. Achieved operational efficiency ensuring surgical teams are well-prepared for each procedure. Focused on further developing expertise within a Healthcare Scheduling environment.
Methodical Surgical Scheduler proficient in supporting billing, and helping surgical teams be correctly prepared for each operation. Seeking a challenging new role.
Overview
27
27
years of professional experience
Work History
Surgical Scheduler and Infusion Center Scheduler
St. Clare’s Health System
Denville, New Jersey
07.2018 - Current
- Scheduled surgical procedures for St. Clare's Health System patients and providers.
- Coordinated surgeon, anesthesia, and operating room calendars.
- Verified insurance authorization and surgical consent documents.
- Communicated case details with nursing, registration, and clinical teams.
- Resolved schedule conflicts and urgent surgery changes.
- Prepared daily surgery lists for St. Clare's Health System staff.
- Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
- Managed incoming calls from physicians' offices requesting surgical services.
- Handled routing of case confirmations to ensure clear communication between teams. and made schedule updates each day.
- Coordinated with physicians' offices on scheduling changes or cancellations due to emergency cases or patient cancellations.
- Developed tracking system for scheduled surgeries, facilitating timely completion of paperwork.
- Provided guidance to new employees on proper protocol related to scheduling surgeries.
- Reviewed daily OR schedule for accuracy before posting it publicly.
- Organized patient records to ensure accuracy of information in the system.
- Resolved scheduling conflicts through collaboration with nursing personnel and hospital administration.
Certified Surgical Technologist
St. Clare’s Health System
Denville, New Jersey
07.2016 - 07.2018
- Prepared sterile operating room fields, ensuring a safe environment for surgical procedures.
- Arranged surgical instruments and supplies, facilitating efficient workflow during surgeries.
- Assisted surgeons during surgical procedures.
- Maintained aseptic technique, minimizing infection risks throughout surgical cases.
Certified Surgical Technologist
Holy Name Medical Center
Teaneck, New Jersey
06.2003 - 04.2016
- Assisted surgeons in surgical procedures by preparing instruments, supplies and equipment.
- Maintained sterility and surgical counts before, during and after completion of surgical procedures; according to AORN guidelines and standards.
- Supported surgical team in various procedures, specifically laparoscopic and bariatric, enhancing patient outcomes.
- Assisted in urology surgeries, preparing instruments and maintaining sterility throughout the procedure.
- Assisted in orthopedic surgeries, including arthroscopy, by preparing instruments and maintaining a sterile environment.
- Assisted in ENT, oral, and maxillofacial surgeries, ensuring all instruments were properly prepared and sterile.
- Assisted in podiatric surgeries by preparing necessary instruments and ensuring a sterile environment.
- Supported gynecological surgical team by preparing instruments and maintaining a sterile environment during procedures.
- Assisted in minimally invasive spine procedures by ensuring necessary instruments were prepared and sterile.
- Assisted in plastic surgeries by preparing instruments and ensuring a sterile field for procedures.
- Assisted in ophthalmic surgeries by preparing instruments and ensuring proper sterilization throughout the procedure.
- Adept at scrubbing on Deep Inferior Epigastric Perforator Breast Reconstruction procedures. Specifically, I was selected by my manager and the Chief of Plastic Surgery to perform these particular cases.
- Provided support to RN by delivering patient care throughout surgical processes.
Adjunct Clinical Instructor
Bergen Community College
Paramus, New Jersey
09.2008 - 10.2014
- Performed in the role of mentor, preceptor, and instructor in clinical peri-operative setting, as students learned to scrub in live surgical procedures.
- Performed in the role of mentor, preceptor, and instructor in a clinical peri-operative setting, as students learned to scrub in live surgical procedures.
- Guided nursing students in practical patient care activities, ensuring adherence to clinical standards.
- Instructed students in bedside techniques and nursing procedures
- Evaluated student performance using clinical skill standards
Emergency Medical Technician – Basic, Supervisor
Access Ambulance Service, Inc.
Hackensack, New Jersey
09.2002 - 12.2003
- Reviewed patient transport reports for quality control, maintained inventory of medical supplies for 14 ambulances, and oversaw vehicle maintenance to prevent breakdowns and avoid costly repairs.
- Coordinated staff schedules to ensure continuous 24/7 operations.
- Managed medical records for all staff to ensure completion and currency of vaccinations, annual Fit Testing, and TB testing.
- Updated medical records for all staff to confirm completion of vaccinations, annual Fit Testing, and TB testing.
Emergency Medical Technician, Basic, Supervisor
Aero Ambulance
Hackensack, New Jersey
03.2002 - 09.2002
- Conducted quality control by reviewing patient transport reports, managed inventory of medical supplies for 14 ambulances, and supervised vehicle maintenance to prevent breakdowns and reduce repair costs.
- Coordinated staff schedules to ensure seamless company operations.
- Tracked and updated medical records for all staff to confirm completion of vaccinations, annual fit testing, and TB testing.
- Maintained medical records of all staff to ensure all vaccinations, annual Fit Testing and TB testing were completed and always up to date.
Administrative Assistant / Client Associate
Merrill Lynch
Paramus, New Jersey
08.1999 - 02.2002
- Executed clerical and administrative tasks for Senior Vice President of Client Services, ensuring smooth operations.
- Scheduled and organized meetings for effective team collaboration. to ensure efficient communication among team members., greeted clients, and took notes during these meetings for SVP.
- Handled incoming calls to provide exceptional customer support. to provide excellent customer service and support., and made sure all messages were delivered promptly and that all calls were returned within a timely basis.
Education
Some College (No Degree) - Surgical Technolgy
Bergen Community College
Paramus, NJSkills
- Time management
- Detail oriented
- Analytical problem-solving
- Surgical scheduling
- Insurance verification
- Advanced scheduling software
- Professional, calm, friendly demeanor Works very well under stressful conditions Well-liked by my colleagues
Volunteer Activities
- Northvale Volunteer Ambulance Corps, 2010, 2011, Served as Captain 2010, First Lieutenant 2007 - 2009, Second Lieutenant 2006 – 2007, Vice President in 2011 and Recording Secretary 2004 - 2005, Served from 2003-2012
- River Edge Volunteer Ambulance Service, 1996, 2003, Served on the Board of Governors, and served as Recording Secretary
- New Jersey State First Aid Council, 2004, 2005, Served as Delegate for the 18th District (Northeastern Bergen County) and Recording Secretary for the 18th District of the NJSFAC 2004 and 2005, Served for the NJSFAC from 1999 - 2010
Hobbies
- Northvale Volunteer Ambulance Corps, 2010, 2011, Served as Captain 2010, First Lieutenant 2007 - 2009, Second Lieutenant 2006 – 2007, Vice President in 2011 and Recording Secretary 2004 - 2005, Served from 2003-2012
- River Edge Volunteer Ambulance Service, 1996, 2003, Served on the Board of Governors, and served as Recording Secretary
- New Jersey State First Aid Council, 2004, 2005, Served as Delegate for the 18th District (Northeastern Bergen County) and Recording Secretary for the 18th District of the NJSFAC 2004 and 2005, Served for the NJSFAC from 1999 - 2010
Timeline
Surgical Scheduler and Infusion Center Scheduler
St. Clare’s Health System
07.2018 - Current
Certified Surgical Technologist
St. Clare’s Health System
07.2016 - 07.2018
Adjunct Clinical Instructor
Bergen Community College
09.2008 - 10.2014
Certified Surgical Technologist
Holy Name Medical Center
06.2003 - 04.2016
Emergency Medical Technician – Basic, Supervisor
Access Ambulance Service, Inc.
09.2002 - 12.2003
Emergency Medical Technician, Basic, Supervisor
Aero Ambulance
03.2002 - 09.2002
Administrative Assistant / Client Associate
Merrill Lynch
08.1999 - 02.2002
Some College (No Degree) - Surgical Technolgy
Bergen Community College