DawnMarie Gasparre
Fort Myers,FL
Summary
Adaptable and detail-oriented waitress with a solid background in fast-paced dining environments. Recognized for attentive service and ability to prioritize tasks, ensuring exceptional customer experiences and operational efficiency.
Overview
28
28
years of professional experience
Work History
Waitress
Pioneer Pizza-Lahona Davis(Supervisor)941-456-5655
Port Charlotte, Florida
06.2019 - 12.2019
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Engaged with guests to gather feedback on food, promptly resolved issues, and ensured timely delivery of additional items and beverage refills.
- Maintained polite and professional demeanor to encourage inquiries and facilitate order placements.
- Developed positive relationships with regular customers through friendly conversation.
- Recorded customer orders accurately to ensure correct food and beverage delivery.
Waitress/Cocktail Server
Pete's Saloon-Peter Riekstins(Owner)
Elmsford, New York
06.1992 - 07.2002
- Greeted customers, answered questions, and recommended specials, contributing to increased sales.
- Engaged with patrons to enhance dining experience and boost customer satisfaction.
- Provided friendly service to enhance customer dining experience.
- Maintained professional demeanor to encourage inquiries and facilitate order placements.
- Managed food and beverage deliveries to ensure timely service.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new waitstaff on restaurant procedures and menu items.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Rolled silverware neatly for dining setup and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared checks accurately and processed payments promptly.
- Processed payments accurately using cash registers or POS systems.
Waitress
Windows on The Hudson-Steve Maceyak 914-960-9629
Tarrytown, New York
05.1996 - 07.2001
- Provided excellent customer service in a fast-paced dining environment.
- Greeted customers, answered questions, and recommended specials, enhancing dining experience and driving sales.
- Took accurate food and drink orders from customers.
- Checked back with customers throughout meal service to ensure satisfaction and address any issues promptly.
- Delivered meals and beverages promptly to tables.
- Maintained cleanliness and organization of dining areas.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Monitored assigned areas to assess and address customer needs, prioritizing tasks to maintain service quality during peak hours.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Collaborated with team members to ensure smooth service and enhance customer satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Education
High School Diploma -
Our Lady of Victory Academy
Dobbs Ferry, NY06-1992
Some College (No Degree) - Special Education
St. Thomas Aquinas College
Nyack, NYSome College (No Degree) - Special Education
Pima Community College
Tucson, AZSkills
- Customer service and support
- Order accuracy and processing
- Menu expertise
- Food safety compliance
- Relationship management
References
References available upon request.
Timeline
Waitress
Pioneer Pizza-Lahona Davis(Supervisor)941-456-5655
06.2019 - 12.2019
Waitress
Windows on The Hudson-Steve Maceyak 914-960-9629
05.1996 - 07.2001
Waitress/Cocktail Server
Pete's Saloon-Peter Riekstins(Owner)
06.1992 - 07.2002
High School Diploma -
Our Lady of Victory Academy
Some College (No Degree) - Special Education
St. Thomas Aquinas College
Some College (No Degree) - Special Education
Pima Community College