- Learning new cooking techniques and expanding my culinary skills
- Interior Design
- DIY and Home Improvement
- Music
- Reading
- Fashion and Style
- Kayaking
- Dancing
- Wine Tasting
- Personal Development and Self-Improvement
Dawn R. Roman
Buford,GA
Summary
Experienced and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Financial Navigator
NGPG OB/GYN
03.2024 - Current
- Conducted daily review of patients accounts to identify financial liability.
- Verified patient insurance eligibility and benefits coverage in order to avoid billing disputes.
- Coordinated with clinical staff to address potential financial barriers to care, ensuring timely provision of necessary services for patients.
- Enhanced patient satisfaction by addressing financial concerns and providing personalized financial guidance.
Medical Office Assistant
Northeast Georgia Physicians Group
02.2019 - 03.2024
- Updated patient information and insurance details for accurate electronic medical records in EPIC system.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Coordinated patient scheduling, check-in and check-out.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Handled MOA staff work schedule.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
Instructional Assistant
Mount Yonah Elementary School
08.2015 - 07.2018
- Copied, organized and distributed classroom assignments or other paperwork.
- Provided support to help students with special needs learn and grow.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Assisted with classroom technology for grades K through 5 to prepare students with skills needed to succeed in technology-rich world.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supported student learning objectives through personalized and small group assistance.
Substitute Teacher, K-12
Kelly Educational Staffing
11.2013 - 05.2015
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Restaurant Owner
Tanner's Grill & Bar
06.2011 - 06.2013
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community in catering to schools sports departments and hosting spirit nights.
Education
High School Diploma -
Edward R Murrow High School
Brooklyn, NY06.1988
Skills
- Microsoft Computer Proficiency
- Customer Service and Detail Oriented
- Schedule Management
- Multitasking and organization
- Follow-Up Skills
- Teamwork and Collaboration
- Due diligence
- Attention to detail
- Honest and dependable
Certification
- CMAA - Certified Medical Administrative Assistant
- BLS- American Heart Association (CPR)
Additional Information
I am a compassionate, reliable and personable individual with many years of customer service experience. I enjoy learning new tasks and I am able to adapt well in different situations.
Contact
Buford, GA 30519
Education
Brooklyn, NY
Interests
Timeline
Financial Navigator
NGPG OB/GYN
03.2024 - Current
Medical Office Assistant
Northeast Georgia Physicians Group
02.2019 - 03.2024
Instructional Assistant
Mount Yonah Elementary School
08.2015 - 07.2018
Substitute Teacher, K-12
Kelly Educational Staffing
11.2013 - 05.2015
Restaurant Owner
Tanner's Grill & Bar
06.2011 - 06.2013
- CMAA - Certified Medical Administrative Assistant
- BLS- American Heart Association (CPR)
High School Diploma -
Edward R Murrow High School
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