Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
Timeline
Generic

Dawn Raquel Burch

Riverview,FL

Summary

A solid background in Law Enforcement and Public Safety.

Successfully resolved numerous investigations and maintained public communication. Demonstrated proficiency in conflict resolution and critical thinking in high-pressure situations.


Overview

23
23
years of professional experience

Work History

Customer Service

Cvista
08.2024 - Current
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Completed routine and complex account updates to resolve problems.
  • Implemented feedback mechanisms, gathering critical insights to drive continuous improvement in service delivery.

Agent Relations

Roche Surety And Casualty Company
06.2023 - 05.2024
  • Work independently including travel
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Deputy Sheriff Officer

Middlesex County Sheriff's Office
08.2002 - 08.2022
  • Police Academy Academic Instructor
  • Internal Affairs Division
  • Assist with local, state, and federal regulatory agencies to streamline investigation completion.
  • Complete detail reports accurately documenting arrests and incidents
  • Built excellent rapport and working relationship with community to build trust and improve communication.
  • Participated in ongoing training programs to remain current on law enforcement best practices and tactics.

Education

Bachelor of Science - Criminal Justice

Rutgers, The State University of New Jersey
New Brunswick, NJ

Skills

  • Certified Domestic Violence Instructor
  • John E Reed Techniques and Investigations
  • John E Reed Techniques of Investigative Interviewing Policing
  • Leadership
  • Basic Crime Scene Course
  • Social Media & Open Source Investigations
  • Self Defense

Additional Information

Notary Republic

New Jersey Police Training Certificate

Florida Bail Bond License

First Responder including AED

Affiliations

PBA Local 165

Women in Law Enforcement

NOBLE


Timeline

Customer Service

Cvista
08.2024 - Current

Agent Relations

Roche Surety And Casualty Company
06.2023 - 05.2024

Deputy Sheriff Officer

Middlesex County Sheriff's Office
08.2002 - 08.2022

Bachelor of Science - Criminal Justice

Rutgers, The State University of New Jersey

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