Dawn N Ross
Dewy Rose,GA
Summary
Dynamic customer service professional with extensive experience at the United States Postal Service. Proven track record in conflict resolution and cash handling, ensuring customer satisfaction and operational efficiency. Adept at managing staff schedules and maintaining regulatory compliance, while fostering strong customer relationships through effective communication and attention to detail.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Customer service, Sales, Window clerk
United States Postal Service
01.1993 - 02.2024
- Greet customers, stamp sales, provide information on products, explain regulations regarding mailing hazmat, money order sales, po box rentals.
- Assist customers in choosing the appropriate postal services based on their needs.
- Address customer complaints or concerns and resolve issues to ensure customer satisfaction is achieved.
- Make certain all phone and email requests for assistance are handled in a timely manner.
- Always maintain a professional and courteous demeanor while interacting with customers and coworkers.
- Process sales transactions accurately and efficiently using electronic systems and equipment.
- Stay current regarding postal rates, regulations, and services to provide accurate information to customers.
- Sort incoming and outgoing mail based on specific criteria such as ZIP codes, addresses, and sizes.
- Verify the accuracy of mail items, such as postage, weight, dimensions, and ensure sufficient packaging is used.
- Maintain inventory of postal products, including stamps, shipping supplies, forms, boxes, etc., and ordering to replenish stock when necessary.
- Conduct monthly inventory audits and reconcile any discrepancies.
- Employee work schedules, breaks, lunch, PTO.
- Daily safety and stand up talks, verify all present signed in.
- Daily unit reconciliation, daily bank deposits, verify all credit/debit receipts present, verify Bank Secrecy Act forms entered in system before close out, verify all supporting documentation was accounted for, if not address with clerk and get supervisors approval, assure all funds were secured in the vault before leaving for the day.
- Use back-office computers for data entry, document creation, and report generation.
- Maintain confidentiality of sensitive information and adhere to USPS policies and procedures.
- Collaborate with team members and supervisors to ensure smooth workflow and effective communication.
Education
High School GED Diploma -
Eau Gallie High School
Melbourne09-1982
Skills
- Independent work and supervision
- Customer relationship management
- Effective communication
- Conflict resolution
- Cash handling
- Time management
- Staff scheduling
- Customer service and engagement
- Calmness under pressure
- Prioritization skills
- Verbal and written communication
- Organizational skills
- Regulatory compliance
- Problem-solving and decision-making
- Attention to detail
- Computer literacy
- Interpersonal skills
Certification
- Hartwell Office Safety Ambassador
- 278 Hours of USPS Training Systems
References
References available upon request.
Timeline
Customer service, Sales, Window clerk
United States Postal Service
01.1993 - 02.2024
High School GED Diploma -
Eau Gallie High School