Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dawnshania Jones

Ontario,CA

Summary

Detail-oriented professional with extensive experience in customer service and administrative support. Currently engaged in a hands-on externship to enhance industry knowledge. Committed to delivering exceptional service and contributing effectively to team success.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Administrative Assistant

Project Mecca
San Bernardino, CA
05.2024 - 09.2024
  • Directed customer inquiries to appropriate department personnel.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Greeted visitors and provided general information about the company.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Handled incoming calls and directed callers to appropriate department or employee.

Courtesy Clerk

Stater Bros
Ontario, CA
11.2023 - 05.2024
  • Directed customers to product locations throughout store to help find requested items.
  • Answered questions about current, seasonal and special sales.
  • Maintained a neat and orderly work area at all times.
  • Provided excellent customer service by answering questions and addressing concerns.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Jr Marketing Assistant

KSE Systems
Riverside, CA
06.2023 - 11.2023
  • Collaborated with other departments to ensure alignment of marketing activities with overall business objectives.
  • Maintained and updated the company website with fresh content.
  • Analyzed sales data to understand product performance and identify areas for improvement.
  • Adapted marketing strategy to fit consumer preferences and expectations.
  • Coordinated with internal teams to ensure timely delivery of products or services.

Education

Some College (No Degree) - Phlebotomy

US Colleges
Montclair, CA

Some College (No Degree) - Medical Assistant

North-West College
Long Beach, CA

Skills

  • Clinical procedures
  • Patient care
  • Medical terminology
  • Data entry
  • Office administration
  • Customer service

Certification

  • Certified Phlebotomy Technician (CPT)-

National Healthcare Association (NHA)

  • CPR and Basic Life Support (BLS) Certified -

American Heart Association (AHA)

Timeline

Administrative Assistant

Project Mecca
05.2024 - 09.2024

Courtesy Clerk

Stater Bros
11.2023 - 05.2024

Jr Marketing Assistant

KSE Systems
06.2023 - 11.2023

Some College (No Degree) - Phlebotomy

US Colleges

Some College (No Degree) - Medical Assistant

North-West College

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