Amy Chavez
Summary
Experienced medical administrator with over 25 years in patient care. Specializes in geriatric services and clinical procedures, proficient in medical billing, wound care, and care coordination. Dedicated to creating collaborative healthcare environments and implementing advanced care protocols for enhanced patient outcomes, satisfaction, and safety.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Administrative Assistant (REMOTE)
Alltech Painting
01.2019 - Current
- Handle calls and inquiries
- Schedule meetings and appointments
- Maintain contacts
- Produce and manage correspondence
- Assist with reports and presentations
- Order supplies and manage inventory
- Arrange travel and handle expenses
- Support visitors and supervise junior staff
- Perform administrative duties
- Ensure equipment upkeep
- Respond to issues and update systems
- Conduct data entry and sort mail
Medical/Office Assistant/Phlebotomist
Vittori Foot and Ankle Specialist
07.2018 - 01.2019
- Facilitated patient communication, enhancing care for 100 patients daily
- Supported surgeries and managed imaging, boosting efficiency
- Performed venipuncture and capillary draws, improving diagnostics
- Aided in casting and wound care, ensuring exact treatment
- Collaborated to resolve patient issues, increasing satisfaction
- Managed comprehensive medical support, including phlebotomy, wound care, and foot casting, while supporting precise documentation standards
Phlebotomy Supervisor/Phlebotomy Float
Northwestern Medicine
11.2009 - 07.2018
- Led 80+ staff, ensuring precise patient sample handling and compliance with safety protocols
- Resolved client and physician concerns, enhancing service quality and satisfaction
- Developed blood draw protocols, improving accuracy and safety across multiple specialties
- Managed hiring, payroll, and scheduling, ensuring seamless operations and client satisfaction
- Performed venipuncture for diverse age groups, maintaining high standards in specimen processing
- Streamlined phlebotomy processes and staff management while coordinating with multiple healthcare specialists to enhance operational efficiency and patient care quality
- Managed end-to-end laboratory operations, including specimen handling, equipment maintenance, quality control, and compliance across diverse medical specialties
- Fostered strong relationships with physicians, clients, and staff while resolving technical challenges and ensuring seamless laboratory operations
- Optimized laboratory workflow through systematic error tracking, strategic staff scheduling, and implementation of efficient blood-drawing protocols
- Reviewed employee performance and developed improvement plans.
- Reduced wait times for patients through effective scheduling and coordination of phlebotomy staff.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Assisted in training and onboarding new phlebotomists for each office by putting
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Supervised employees with over 50 client offices which included, OB/GYN, Rheumatology, podiatry, internal Medicine, cancer centers, Family Practice, Pediatrician offices reporting locations to maintain consistent practices across company.
Medical Assistant/Phlebotomist
Family Wellness and Healthcare
06.2008 - 11.2009
- Recorded vital signs for patients and performed venipuncture and capillary draws on adults and children from diverse backgrounds
- Administered subcutaneous and intramuscular injections and conducted EKGs
- Assisted during OB/GYN procedures and performed pregnancy tests
- My adaptability to healthcare settings and ability to work with diverse patient populations were key strengths during this role
- Prepared and ordered laboratory tests through Quest Care 360, accurately using ICD-9 and CPT codes to send specimens for testing
- Scheduled appointments for office visits and outpatient procedures while ensuring all requisition forms were filled out correctly
- Verified patient insurance eligibility and authorizations, maintained patient charts using electronic medical records (EMR), ordered supplies, and aided in billing preparations
- This experience contributed to a solid foundation in patient care, emphasizing my commitment to supporting patients from various backgrounds
Medical Assistant/Phlebotomist
Joliet Oncology & Associates
01.2000 - 10.2007
- Kept equipment ready for use through scheduled cleaning and sterilization
- Documented information needed for patients' specimens and tests completed
- Supported medical staff by answering phones and preparing supply orders
- Educated patients on prescribed medications, treatments, and procedures
- Aided clinicians with in-office procedures
- Updated records in the EHR system, carefully protecting patient information and verifying data
- Performed routine laboratory tests on blood, urine, and other specimens
- Coordinated referrals to specialists or diagnostic services when needed
Medical Office Assistant/Phlebotomy
St. Mary Internal Medicine
01.1996 - 10.2000
- Managed staff hiring and scheduling, enhancing team efficiency and morale
- Addressed patient complaints, improving satisfaction and care quality
- Ensured compliance with OSHA and HIPAA standards and supported safety
- Performed phlebotomy procedures with precision, ensuring patient comfort
- Collected patient copays and balances
- Checked patients in and out of appointments
- Managed registration desk by answering telephones and transferring calls to appointed departments
- Coordinated patient appointments and hospital admissions
Education
High School -
Plainfield High School
Plainfield, Illinois12.1992
Skills
- Phlebotomy
- Patient Care
- Healthcare Management
- Clinical Procedures
- Leadership
- Medical Administration
- EMR
- Venipuncture
- First Aid
- CPR
- Patient Safety
- Team Management
- Quality Control
- Medical Billing
- Insurance Verification
- Health Informatics
- Patient Engagement
- Care Coordination
- Wound Care
- Medication Management
- Emotional Intelligence
- Diagnostic Support
- Data entry
- Patient assessments and care
- Cleaning and sanitizing
- Medical terminologies
- Phone and email etiquette
- Hospitality and accommodation
- Patient referrals
- Payment reconciliation
- Specimen collection
- Medical terminology
- Appointment scheduling
- Patient charting
- Attention to detail
- Appointment management
- Co-pay collection
- Insurance authorizations
- OSHA compliance
- Insurance verification
- Medical records management
- Clinical documentation
- Patient relations
- Biohazard waste disposal
- Office administration
- Computer skills
- Electronic charting
- Clinical and administrative support
- Follow-up skills
- Medical office software
- EMR software
- Problem-solving
- Patient registration
- Document management
- Positive attitude
- Claims processing
- Appointment coordination
- Patient scheduling
- Multitasking and organization
- Medical reception
Certification
- National Phlebotomy Association 1993
- American BLS 6/2025
Timeline
Administrative Assistant (REMOTE)
Alltech Painting
01.2019 - Current
Medical/Office Assistant/Phlebotomist
Vittori Foot and Ankle Specialist
07.2018 - 01.2019
Phlebotomy Supervisor/Phlebotomy Float
Northwestern Medicine
11.2009 - 07.2018
Medical Assistant/Phlebotomist
Family Wellness and Healthcare
06.2008 - 11.2009
Medical Assistant/Phlebotomist
Joliet Oncology & Associates
01.2000 - 10.2007
Medical Office Assistant/Phlebotomy
St. Mary Internal Medicine
01.1996 - 10.2000
High School -
Plainfield High School
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