Amy Chavez
Joliet,Illinois
Summary
Healthcare professional with over 25 years of extensive experience in medical administration and patient care, specializing in geriatric services and clinical procedures. Proficient in medical billing, wound care, and care coordination, committed to improving patient outcomes through innovative solutions, and committed to fostering collaborative healthcare environments and implementing advanced care protocols for improved patient satisfaction and safety.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Administrative Assistant (Remote)
Alltech Painting, LLC.
Glendale, Arizona
01.2020 - Current
- Handle calls and respond to inquiries.
- Schedule meetings and appointments.
- Maintain contact lists and manage correspondence.
- Aid with reports, presentations, and recruitment processes.
- Order supplies and manage inventory.
- Arrange travel and handle expenses.
- Support visitors and supervise junior staff members.
- Perform various administrative duties and ensure the maintenance of equipment.
- Conduct data entry and sort mail.
- Improve document organization and file maintenance.
Personal Private Caretaker
Self-employeed
Lyons, IL
04.2023 - 12.2024
- Coordinate with family and medical teams to ensure a cohesive care and support approach.
- Develop and follow daily care routines to achieve optimal health outcomes.
- Manage medication processes and establish protocols to ensure client safety and well-being.
- Provide emotional support, preserve dignity, and enhance life quality.
- Create effective care plans in collaboration with healthcare providers to enhance treatment outcomes.
- Streamlined medication management protocols while supporting detailed health records, ensuring best treatment adherence and safety standards.
- Established robust communication networks between healthcare providers and family members, creating seamless care coordination.
- Developed preventive care strategies through daily health monitoring, leading to substantial improvements in client well-being.
Medical/Office Assistant/Phlebotomist
Vittori Foot and Ankle Specialist
07.2018 - 12.2019
- Facilitated patient communication, enhancing care for 100 patients daily.
- Supported surgeries and managed imaging, boosting efficiency.
- Performed venipuncture and capillary draws, improving diagnostics.
- Aided in casting and wound care, ensuring exact treatment.
- Collaborated to resolve patient issues, increasing satisfaction.
- Managed comprehensive medical support, including phlebotomy, x-rays, wound care, and foot casting, while supporting precise documentation standards.
Phlebotomy Supervisor/Phlebotomy Float
Northwestern Medicine
11.2009 - 07.2018
- Resolved client issues, increasing service satisfaction and quality for a variety of 50 client offices that included OBGYN, Rheumatology, oncology, family practice, internal Medicine, Pain Clinics.
- Developed blood draw protocols, improving accuracy and safety.
- Managed hiring and scheduling to improve operational efficiency.
- Performed venipuncture, supporting high specimen standards.
- Led quality assurance for blood collection, enhancing lab efficiency for 80+ staff.
- Mentored phlebotomy teams in best practices, fostering a culture of excellence and continuous improvement in specimen collection.
- Streamlined blood draw protocols, resulting in enhanced accuracy and safety for patient procedures.
- Analyzed team performance metrics, showing areas for improvement and implementing training programs for measurable gains.
- Fostered a collaborative environment, mentoring phlebotomy teams to uphold best practices and elevate service standards.
- Maintained rigorous quality assurance measures in blood collection, significantly improving lab efficiency for over 80 staff.
Medical Assistant/Phlebotomist
Family Wellness and Healthcare
06.2008 - 11.2009
- Recorded vital signs, performed venipuncture, and administered injections for diverse patients.
- Scheduled appointments and managed EMR, ensuring exact patient records and billing support.
- Prepared lab tests with precise coding, enhancing diagnostic accuracy and patient care efficiency.
- Aided in OB/GYN procedures and pregnancy tests, showing adaptability in healthcare settings.
Medical Assistant/Phlebotomist
Joliet Oncology
Joliet, Illinois
10.2000 - 10.2002
- Supported oncologists by administering injections and performing ECGs, enhancing patient care.
- Coordinated patient care to ensure seamless communication among medical staff and patients.
- Maintained medical supply inventory, ensuring clinic efficiency and readiness.
- Aided in physical exams and lab tests, contributing to comprehensive patient evaluations.
- Sterilized instruments and stocked exam rooms, ensuring a clean and organized clinical environment.
- Provided compassionate care to oncology patients, managed vital signs monitoring, and aided with medical procedures while ensuring patient comfort.
- Facilitated communication between patients and healthcare providers, fostering trust and enhancing patient satisfaction.
Medical Office Assistant/Phlebotomist
St. Mary Internal Medicine
Plainfield, Illinois
01.1996 - 10.2000
- Managed staff hiring and scheduling, enhancing team efficiency and morale.
- Addressed patient complaints, improving satisfaction and care quality.
- Prepared budgets, improving resource allocation and cost control.
- Ensured compliance with OSHA and HIPAA standards, supporting safety.
- Performed phlebotomy procedures with precision, ensuring patient comfort.
Education
05.1992
Skills
- Phlebotomy
- Patient Care
- Healthcare Management
- Clinical Procedures
- Leadership
- Medical Administration
- EMR
- Venipuncture
- First Aid
- CPR
- Patient Safety
- Team Management
- Quality Control
- Medical Billing
- Insurance Verification
- Health Informatics
- Patient Engagement
- Care Coordination
- Wound Care
- Medication Management
- Emotional Intelligence
- Diagnostic Support
- Patient Advocacy
- Conflict Resolution
- Crisis Management
- Regulatory Compliance
- Data Management
- Patient Education
- Healthcare Innovation
- Staff Training
- Operational Efficiency
- Quality Assurance
- Service Excellence
- Risk Management
Certification
- National Phlebotomy Association, 2025
- BLS, 2025
References
- Dr. Farah Turk, Family Healthcare of Plainfield, Fturkmd@gmail.com, 815-791-6013
- Lindsey Rymarz, Northwestern Medicine, lindseyrymaro@gmail.com, 630-777-0851
- John Jaros, Simple Laboratories, dylanrou2000@gmail.com
- Dr. Maria Sosenko, Prairie Rheumatology, 815-693-3146
- Dr. Christopher Vittori, Vittori Foot & Ankle Specialists, 773-562-7898
Timeline
Personal Private Caretaker
Self-employeed
04.2023 - 12.2024
Administrative Assistant (Remote)
Alltech Painting, LLC.
01.2020 - Current
Medical/Office Assistant/Phlebotomist
Vittori Foot and Ankle Specialist
07.2018 - 12.2019
Phlebotomy Supervisor/Phlebotomy Float
Northwestern Medicine
11.2009 - 07.2018
Medical Assistant/Phlebotomist
Family Wellness and Healthcare
06.2008 - 11.2009
Medical Assistant/Phlebotomist
Joliet Oncology
10.2000 - 10.2002
Medical Office Assistant/Phlebotomist
St. Mary Internal Medicine
01.1996 - 10.2000
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