Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Dawnye Hawkins

Westchester ,IL

Summary

An Enthusiastic, dedicated individual that is polite and professional while being successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Emergency Dispatcher

Roadside Protect
10.2020 - Current
    • Adhered to company policies and scripts to consistently achieve call-time and quality standards
    • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
    • Providing knowledgeable responses to diverse questions
    • Carried out day-day-day duties accurately and efficiently
    • Maintained energy and enthusiasm in fast-paced environment.

Front End Supervisor

Sha-Poppin Gourmet Popcorn
01.2019 - Current
    • Responsibilities include but not limited to: Checkout cashier and customer service
    • Inventory and cash register reconciliation at end of day closing
    • Responded to customer concerns with friendly and knowledgeable service
    • Oversaw employee performance and corrected problems
    • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
    • Utilized store analytics to identify areas of improvement in customer experiences.

Teacher

Tender Care Learning Center
03.2020 - 09.2020
  • Applied play-based strategies to provide diverse approaches to learning.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Promoted sensory development by providing access to different textures.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.

Education

Associate of Arts - Early Childhood Education

Triton College
River Grove, IL
2020

High School Diploma -

WILLOWBROOK HIGHSCHOOL
05.2016

Skills

    • Call documentation
    • Delegation and Supervision
    • Training and Recruitment
    • Computer Proficiency
    • Needs assessment
    • First aid & CPR certified
      • Critical Thinking
      • Deescalation
      • Problem-Solving
      • Teamwork and Collaboration
      • Data Entry

Accomplishments

I graduated from high-school a year early, from there I went straight to college. I started a non profit organization called "Something So Sassy" in which I would love to help out women in children within the community.

Certification

CPR Certification

Timeline

Emergency Dispatcher

Roadside Protect
10.2020 - Current

Teacher

Tender Care Learning Center
03.2020 - 09.2020

Front End Supervisor

Sha-Poppin Gourmet Popcorn
01.2019 - Current

Associate of Arts - Early Childhood Education

Triton College

High School Diploma -

WILLOWBROOK HIGHSCHOOL

Similar Profiles

CREATE PROFILE
Dawnye Hawkins