Dawonna Banks
Houston
Summary
To pursue a higher level in customer service, healthcare and business skills.
Detail-oriented professional with a proven track record in customer service. Skilled in scheduling and organization, enhancing client experiences through effective communication and adaptability.
Overview
19
19
years of professional experience
Work History
Salon Coordinator
M Salon
10.2023 - Current
- Coordinated client appointments and managed scheduling for stylists and technicians.
- Assisted clients with inquiries and provided information on services offered.
- Maintained cleanliness and organization of salon environment for optimal client experience.
Customer Service Representative
Hbo Max
Houston
03.2023 - 06.2023
- Customer care
- Trouble shooting
- Payment processing
- Cancellations
- General information inquiries
Customer Care Representative
Medical transportation management
05.2022 - 02.2023
- Assisting members in healthcare transportation enrollment. Dispatch, Trip Setting, Scheduling, Medical Transportation for multiple health plans, provider enrollment, member enrollment, credentialing
Pastry Chef
Sweet Shoppe Couture
09.2014 - 02.2020
- Baking, Delivering products, taking orders, setting up events, dispatching
Patient Care Assistant
Estia Care
Humble
03.2015 - 06.2015
- Caring for elderly patients
Accounting Clerk
Omron oil field and marine
04.2010 - 06.2010
- Data entry, accounts Payable/Receivable, Customer Service, Filing
Casual Clerk
United States Postal Service
11.2009 - 12.2009
- Processing worldwide mail
Child Care Instructor
Kidz Klub
Houston
03.2008 - 03.2009
- Instructing preschool children, Watching over children between the ages of 1-12, Handling first aid
Customer Service Representative
NCO
Houston
08.2007 - 12.2007
- Answer in-bound calls for Best Buy, Coordinate all cash and credit transactions via computer
Accounting Clerk/ CSR
Omron IDM Controls, Inc
09.2006 - 02.2007
- Responsible for processing and vouchering invoices and purchase orders for accounts payable, Monitor and analyze vendor statements, Verified receipts for expense reports, Responsible for all filing for the accounting department, Data entry as needed for the department, Handle in-bound and out-bound calls for the company
Cashier
Quiznos Subs
07.2006 - 09.2006
- Greet and assist customers, Assist in the preparation of subs, Coordinate all cash and credit transactions via computer register
Education
Criminal Justice -
Texas Southern University
Business -
Lonestar North Harris College
Houston, TexasDiploma -
Eisenhower High School
Houston, TexasSkills
- Excel
- Word
- PowerPoint
- Publisher
- Works
- Outlook
- Internet Explorer
- QuickBooks
- Adobe
- Macola
- Centrix
- Trapeze
- Reveal
- Support Assistant
- Workday
Volunteer Experience
- HOSA - Nursing Assistant at Vines Elementary, Patient Assistant at the Adult Daycare Facility, Patient Assistant at Parkway Hospital
- FFA - Tour Guide for Houston Livestock Show and Rodeo
- Aldine Animal Clinic
Honors And Affiliations
- President of FFA
- Secretary of FFA District Officers
- FFA Dekalb Award
- Grand and Reserve Grand Champion animals
- Secretary of HOSA (Health Occupations Students of America)
Coursework
- Business Computer Integrated Skills
- Communications Applications
- Introduction to Business
- Health Science Technology Education
- Clinical Rotations
Timeline
Salon Coordinator
M Salon
10.2023 - Current
Customer Service Representative
Hbo Max
03.2023 - 06.2023
Customer Care Representative
Medical transportation management
05.2022 - 02.2023
Patient Care Assistant
Estia Care
03.2015 - 06.2015
Pastry Chef
Sweet Shoppe Couture
09.2014 - 02.2020
Accounting Clerk
Omron oil field and marine
04.2010 - 06.2010
Casual Clerk
United States Postal Service
11.2009 - 12.2009
Child Care Instructor
Kidz Klub
03.2008 - 03.2009
Customer Service Representative
NCO
08.2007 - 12.2007
Accounting Clerk/ CSR
Omron IDM Controls, Inc
09.2006 - 02.2007
Cashier
Quiznos Subs
07.2006 - 09.2006
Criminal Justice -
Texas Southern University
Business -
Lonestar North Harris College
Diploma -
Eisenhower High School